Kenneth Cotton

At Wells Fargo, I've spent over seven years resolving customer account discrepancies, managing high-value accounts, and mitigating revenue loss through proactive delinquency outreach.

I've negotiated payment plans, settlements, defaults, and full remittance arrangements while applying incoming payments accurately and maintaining detailed case documentation. I also use research, due diligence, and skip tracing to resolve difficult collection challenges and locate debtors.

I'm committed to compliant, professional account resolution, staying current on FDCPA and FCRA requirements while building strong client relationships and improving collection processes.