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Kenneth casterlin

@kennethcasterlin

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Medical billing and coding professional transitioning into revenue cycle management, CBCS-certified by NHA.

Nicaragua

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What I'm looking for

I'm transitioning into revenue cycle management and am available for U.S. remote work during flexible U.S. business hours.

For 21 years at the American Red Cross in St. Paul, MN, I served as a Hospital Service Technician supporting hospitals and healthcare facilities with critical blood product needs. While this role focused on quality control and operations, it required constant coordination with hospital clients, accurate communication of status updates, and reliable delivery of time-sensitive materials. I learned to prioritize effectively, manage stakeholder expectations, and maintain accuracy under pressure—foundational skills for any client-facing role.

Experience

Work history, roles, and key accomplishments

Independent Contractor

Uber & Lyft

Jan 2015 - Dec 2025 (10 years 11 months)

Managed scheduling, routing, customer communication, and digital transactions independently in a high-volume environment. Maintained accurate transaction records while protecting confidential passenger and trip information.

Scheduling Routing Client Communication Digital Transactions Record keeping Time Management Adaptability Independent work

Hospital Service Technician

American Red Cross

Jan 1994 - Dec 2015 (21 years 11 months)

Managed processing of blood products for hospital orders while maintaining accurate inventory records and confidential healthcare records in a regulated environment. Coordinated with hospital staff to resolve order discrepancies and prioritize urgent requests.

Inventory Management Record keeping Chain Of Custody Healthcare Records Discrepancy resolution Customer Service Attention To Detail

Education

Degrees, certifications, and relevant coursework

National Healthcareer Association

Medical Billing & Coding Certificate, Medical Billing and Coding

Completed the Medical Billing & Coding Certificate Program in 2025, covering medical terminology, insurance claims processing, CPT and ICD-10-CM coding, practice management software, and HIPAA compliance.