KBKenneth Boakye
@kennethboakye
Detail-oriented client service associate with strong organizational skills.
GhanaWhat I'm looking for
I am a dedicated client service associate with a proven track record of delivering exceptional customer experiences. My journey in customer service began at Fidelity Bank Ghana, where I honed my skills in account management and customer education. Over the years, I have developed a strong ability to troubleshoot and resolve complex issues, ensuring customer satisfaction at every step.
At Buwelo Africa, I currently serve as an Escalation Agent, where I evaluate and resolve member escalations, summarizing complex product issues for customer understanding. My experience as a Quality Improvement Associate at Milvik Ghana allowed me to collaborate with teams to enhance service quality through targeted coaching and performance audits. I thrive in fast-paced environments and am passionate about achieving goals while maintaining a calm and professional demeanor under pressure.
Experience
Work history, roles, and key accomplishments
Escalation Agent
Buwelo Africa
Feb 2024 - Present (1 year 3 months)
Evaluate, troubleshoot, and resolve member escalations from Tier 1. Summarised complex product issues to ensure customer understanding and satisfaction. Reviewed and resolved technical member cases within organizational guidelines.
Customer Service Representative
Buwelo Africa
Jan 2023 - Jan 2024 (1 year)
Maintained records of customer interactions and performed account maintenance activities. Demonstrated excellent verbal communication skills while managing multiple tasks to provide a great customer service experience.
Quality Improvement Associate
Milvik Ghana (BIMA)
Dec 2022 - Feb 2023 (2 months)
Collaborated with team leaders to identify areas for improvement and monitored progress towards goals. Conducted deep dive analysis to identify root causes of customer feedback and provided coaching.
Outbound Agent
Milvik Ghana (BIMA)
Apr 2015 - Dec 2022 (7 years 8 months)
Achieved monthly sales targets using customer-centric sales approaches and ensured customer satisfaction by identifying their needs.
Financial Service Associate
Fidelity Bank Ghana
Feb 2014 - Apr 2015 (1 year 2 months)
Opened smart current and reserve accounts, prepared daily and monthly reports, and educated customers on account benefits.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Cape Coast
Bachelor of Commerce, Accounting
APAccra Polytechnic
HND, Accounting & Management Studies
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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