Open to opportunities

Kennedy Sananka

@kennedysananka

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Dedicated professional with expertise in business management and procurement.

Kenya

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What I'm looking for

I am looking for a role that fosters personal growth and allows me to inspire positive change.

I am a dedicated and adaptable professional with a strong background in business management, procurement, and customer service. My experience spans diverse roles across multiple industries, where I have honed my skills in leadership, problem-solving, and operations management. I am self-motivated and detail-oriented, always eager to contribute to team success while continuously growing and learning.

Currently, I work as a Tele-collection Agent at Greenlight Planet, where I manage business operations and customer interactions, utilizing Microsoft Office tools for reporting and data analysis. My previous roles, including Parking Facility Manager and Call Centre Agent, have equipped me with the ability to implement strategies that optimize operations and enhance customer service. I aspire to inspire positive change and innovation within my field, leveraging my skills and experience in a challenging position that promotes personal growth and organizational success.

Experience

Work history, roles, and key accomplishments

Current

Tele-collection Agent

Current

Greenlight Planet – SunKing Solar

Mar 2023 - Present (2 years 3 months)

Managed business operations and customer interactions, ensuring high levels of customer satisfaction. Handled call center administration and tracked sales performance to meet targets.

Business Operations Sales Performance Microsoft Office

Parking Facility Manager

Applewood Investment

Jul 2022 - Mar 2023 (8 months)

Oversaw parking operations, supervised staff, and managed facility maintenance. Implemented strategies to optimize parking lot occupancy and revenue.

Parking Operations Maintenance Customer Service

Call Centre Agent

Give Direct

Nov 2021 - Jun 2022 (7 months)

Handled incoming recipient calls, addressing inquiries and resolving complaints efficiently. Conducted surveys and accurately documented customer interactions.

Survey Documentation

Station Manager

Confidential Employer

Jan 2019 - Dec 2021 (2 years 11 months)

Directed station operations, ensuring adherence to customer service standards. Developed sales strategies and managed new account development.

Station Operations Customer Service Sales Strategy Process Improvement

Parking Attendant

KAPS

Jan 2017 - Dec 2019 (2 years 11 months)

Managed parking and traffic control, assisted customers, and monitored safety compliance. Performed regular facility patrols and addressed customer queries.

Parking Management Compliance Facility Patrols

Field Agent & Customer Care

Kwanza Property Agency

Jan 2016 - Dec 2016 (11 months)

Assisted customers with registration and service inquiries, ensuring a smooth experience. Collected and analyzed customer feedback to improve service delivery.

Customer Registration Customer Feedback Analysis

Education

Degrees, certifications, and relevant coursework

The Management University of Africa (MUA)

Bachelor’s Degree, Business Management & Leadership (Procurement)

Currently pursuing a Bachelor’s Degree in Business Management & Leadership with a specialization in Procurement. This program focuses on developing comprehensive skills in business operations and strategic leadership.

The Kenya Institute of Management (KIM)

Diploma, Procurement

Completed a Diploma in Procurement, gaining foundational knowledge and practical skills in procurement processes and supply chain management. The program provided insights into efficient purchasing and inventory control.

Ololulunga Boys High School

Kenya Certificate of Secondary Education (KCSE), General Studies

Obtained the Kenya Certificate of Secondary Education, demonstrating proficiency across various subjects. This foundational education prepared for higher learning and career development.

Oloonkoliin Primary School

Kenya Certificate of Primary Education (KCPE), General Studies

Achieved the Kenya Certificate of Primary Education, establishing a strong academic base. This early education provided essential literacy and numeracy skills.