Judy Kinyua
@judykinyua
Results-driven Telesale and Debt Collection Specialist focused on growth.
KenyaWhat I'm looking for
I am a results-driven Telesale and Debt Collection Specialist with a strong background in managing overdue accounts and identifying fraud risks. My expertise lies in customer service, credit control, and process optimization, which has consistently led to improved financial performance. I am passionate about contributing to business growth by leveraging my skills in a dynamic, growth-focused organization.
Throughout my career, I have achieved significant milestones, such as reducing overdue accounts by over 30% within six months and identifying over 200 fraudulent transactions, preventing potential losses exceeding KSh 1 million. My data-driven approach has increased debt recovery rates by 25%, and I have successfully negotiated settlements for over 50% of delinquent accounts, enhancing customer relations while minimizing financial risk.
I believe in continuous improvement and have played a key role in developing and implementing fraud detection frameworks that have led to a decrease in fraud-related incidents. My commitment to excellence in customer service and team training has not only improved operational efficiency but also fostered long-term partnerships with clients.
Experience
Work history, roles, and key accomplishments
Telesale/Debt Collection Specialist
Moneza Kenya
Apr 2024 - Present (1 year 3 months)
Managed overdue accounts by contacting clients via phone and email to facilitate repayment. Identified potential fraud risks, working to prevent further financial loss while ensuring all collection activities complied with company policies and legal regulations.
Telesales and Debt Collection Agent
Dexintec Kenya Ltd
Jan 2022 - Present (3 years 6 months)
Handled customer inquiries via phone and SMS, resolving complaints, and providing clear service information. Negotiated payment plans, recommended process improvements, and ensured compliance with company policies while maintaining strong client relationships.
Credit Control Assistant/Customer Care
Tenspot Limited
Mar 2020 - Present (5 years 4 months)
Processed new credit requests, conducted client checks, and set up credit terms for new clients. Negotiated payment plans, managed the collection of payments and debts, handled customer complaints, and provided information about the company's services to clients.
Waitress/Host
Paul's Café Coffee House
Mar 2019 - Present (6 years 4 months)
Greeted and welcomed guests, ensuring a warm and inviting dining experience. Provided exceptional customer service with enthusiasm, enhancing guest satisfaction and promoting business growth.
Education
Degrees, certifications, and relevant coursework
AlisonGroup
Certificate, Customer Care Service
Completed a certificate program focused on customer care service. Gained foundational knowledge and skills essential for effective customer interaction and support.
Michuki Technical Institute
Diploma, Food and Beverage Management
Pursued a diploma in Food and Beverage Management, acquiring expertise in hospitality operations, service delivery, and culinary administration. Developed skills in managing food service establishments and ensuring high standards of customer satisfaction.
Hiriga Girls Highschool
Kenya Certificate of Secondary Education, Secondary Education
Completed secondary education, earning the Kenya Certificate of Secondary Education. Engaged in a comprehensive curriculum covering various academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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