Open to opportunities

Kennedy Obuya

@kennedyobuya1

Message

Professional customer service representative with a passion for sports.

Zimbabwe

Message

What I'm looking for

I seek a role that values creativity and effective communication, with opportunities for growth.

I am a dedicated customer service representative with extensive experience in managing high volumes of calls and providing exceptional service. My journey began with a strong passion for sports, which led me to host a football podcast, Bonga Ball, where I engage with audiences and share insights beyond the game. I thrive in dynamic environments and am committed to ensuring customer satisfaction through effective communication and problem-solving.

Throughout my career, I have worked with reputable organizations such as Teleperformance and CCI, where I honed my skills in customer care, upselling, and cross-selling products. My role as a social media handler for Football Foundation Africa allowed me to combine my love for sports with my professional expertise, managing content creation and engaging with the community across various platforms.

With a background in public relations and digital media, I have developed strong editing and content creation skills, enabling me to produce high-quality materials for both corporate and entertainment sectors. I am eager to leverage my diverse experiences and passion for customer service in a role that values creativity and effective communication.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Teleperformance

Jan 2025 - Present (5 months)

Managed high volumes of incoming calls, ensuring professional and prompt customer service. Identified opportunities to upsell and cross-sell products, contributing to increased revenue and customer loyalty.

Customer Service Sales Upselling Cross Selling Customer Satisfaction Performance Metrics

Customer Care Agent

CCI

Jan 2023 - Dec 2024 (1 year 11 months)

Handled large volumes of phone calls and chats, identifying and assessing customer needs to ensure satisfaction. Resolved customer complaints by providing appropriate solutions and maintaining accurate records of interactions.

Customer Service Chat Support Problem Solving Customer Satisfaction Zendesk Five9

Media Handler

Football Foundation Africa

Jan 2023 - Dec 2023 (11 months)

Managed social media handles, including Instagram, Twitter, and YouTube, for the organization. Performed photography, videography, and editing tasks for content creation and podcast production.

Social Media Management Photography Videography Video Editing Photo Editing Content Creation Podcast Production

Podcast Host

Bonga Ball Podcast

Jan 2020 - Dec 2022 (2 years 11 months)

Hosted a football podcast show, overseeing the editing and publishing of weekly episodes. Conducted interviews with guests and managed social media posts for the podcast.

Audio Editing Content Research Social Media Management Interviewing Script Writing

PR and Communications Intern

KEPSA under MMGlobal agency

Jan 2021 - Dec 2022 (1 year 11 months)

Conducted Public Relations and communications activities, including interviews to promote the agenda of SMEs. Managed social media posts and wrote blog posts for the organization's website.

Public Relations Communication Social Media Management Content Writing Interviewing

Assistant Cameraman

Shooting Tithes and Offering Film

Jan 2018 - Dec 2018 (11 months)

Served as an Assistant Cameraman for the film, which was nominated for best short film at the Luxor African Film Festival. Assisted with camera operations and cinematography.

Cameraman Film Production Camera Operations Camera Operation

Production Assistant

Director Martin Production

Jan 2017 - Dec 2017 (11 months)

Assisted as a sound technician and set runner for a live television event. Contributed to the technical and logistical aspects of the production.

Sound Technician Set Runner Event Production Event Management

Education

Degrees, certifications, and relevant coursework

KCA University

Diploma, Journalism and Digital Media

Completed a Diploma in Journalism and Digital Media. The curriculum covered content creation, script writing, and digital marketing. Developed skills in hosting shows and managing social media platforms.

Talanta Institute

Diploma, Film and TV Production

Earned a Diploma in Film and TV Production. The program focused on camera operations, cinematography, and editing using Adobe software. Gained practical experience as an assistant cameraman and sound technician on film sets.

Visionary Complex

Certificate, IGCSE O level

Obtained an IGCSE O level certificate. This foundational education provided a broad academic background, preparing for further studies.

Millennium Aacademy

High School

Attended high school, completing the secondary education curriculum. This period laid the groundwork for further academic pursuits and general knowledge.