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@kenishamitchell
Dedicated administrative assistant with extensive customer service experience.
I am a dedicated administrative assistant and customer service representative with a strong background in handling customer inquiries and providing effective solutions. My experience spans various roles, including working remotely for Cencora and the Internal Revenue Service, where I honed my skills in managing customer accounts and resolving issues efficiently.
Throughout my career, I have consistently demonstrated my ability to adapt to different environments and processes. I have trained new hires, managed documentation, and maintained high standards of customer service. My organizational skills and attention to detail have been recognized through awards such as Employee of the Month and Ambassador of the Month.
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Work history, roles, and key accomplishments
Cencora / Russel Tobin
Aug 2024 - Present (1 year 3 months)
Assisted customers with concerns regarding their medical accounts, providing effective resolutions via telephone. Updated customer information and adjusted accounts as permitted by department guidelines.
Internal Revenue Service
May 2023 - May 2024 (1 year)
Assisted customers with tax account concerns, providing resolutions via telephone or paperwork. Updated customer information, adjusted accounts as allowed, and recorded documentation every two hours.
Burlington
Jan 2023 - Jul 2023 (6 months)
Managed cash, debit, and credit card transactions for merchandise purchases and returns. Restocked and sensored merchandise, and trained new hires on cashier procedures.
Amazon
Nov 2020 - Mar 2023 (2 years 4 months)
Stowed merchandise into pods and picked items for customer shipments. Trained new hires on company processes and coached employees to prevent inventory shortages and work injuries.
PSSI
Oct 2019 - Oct 2020 (1 year)
Managed telephone and email communications, scanned and filed paperwork, and handled budgeting, billing, and inventory. Interviewed and hired applicants, processed payroll, and created schedules and event materials.
Coca-Cola
Jul 2012 - Oct 2019 (7 years 3 months)
Managed telephone and email communications, scanned and filed paperwork, and handled budgeting, billing, and inventory. Interviewed and hired applicants, processed payroll, and created schedules and event materials. Communicated with vendors to prepare for events and gathered decorations and linen.
Degrees, certifications, and relevant coursework
High School Diploma, All Studies
Grade: 3.0 GPA
Completed all studies with a GPA of 3.0.
Software and tools used professionally
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