Kenisha Mitchell

Assisted customers with concerns regarding their medical accounts, providing effective resolutions via telephone. Updated customer information and adjusted accounts as permitted by department guidelines.

Assisted customers with tax account concerns, providing resolutions via telephone or paperwork. Updated customer information, adjusted accounts as allowed, and recorded documentation every two hours.

Managed cash, debit, and credit card transactions for merchandise purchases and returns. Restocked and sensored merchandise, and trained new hires on cashier procedures.

Stowed merchandise into pods and picked items for customer shipments. Trained new hires on company processes and coached employees to prevent inventory shortages and work injuries.

Managed telephone and email communications, scanned and filed paperwork, and handled budgeting, billing, and inventory. Interviewed and hired applicants, processed payroll, and created schedules and event materials.

Managed telephone and email communications, scanned and filed paperwork, and handled budgeting, billing, and inventory. Interviewed and hired applicants, processed payroll, and created schedules and event materials. Communicated with vendors to prepare for events and gathered decorations and linen.

Grade: 3.0 GPA

Completed all studies with a GPA of 3.0.