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Kendrick Castro

@kendrickcastro

Message

IT Operations Lead at Lois Law Firm managing hybrid identity, endpoint operations, and support for 125+ users.

United States

Message

At Lois Law Firm, I manage day-to-day IT operations and Tier 1–3 support for 125+ users, partnering with the Director of IT on priorities, escalations, and firm-wide initiatives. I administer identity and endpoint services across Microsoft Entra ID, Intune, and Windows Autopilot, and support Windows and macOS users.

I also use PowerShell and Microsoft Power Automate to automate administrative tasks and improve processes. Previously, as an IT Support Analyst II with Matrix — Metropolitan Transportation Authority (MTA), I supported enterprise SaaS and endpoints, using ServiceNow to track incidents and requests.

Experience

Work history, roles, and key accomplishments

Current

IT Operations Lead / Specialist

Current

Lois Law Firm

Sep 2021 - Present (5 years 1 month)

Primary on-site IT resource managing daily operations, end-user support, and firm-wide IT initiatives. Owns end-to-end incident and device lifecycle for Tier 1-3 support across 125+ users, leads onboarding and security training, and administers identity, endpoint, and network systems.

Microsoft Intune Hybrid Azure AD Join Windows Autopilot Entra ID Citrix VDI Active Directory Exchange Online Azure AD Connect SCCM PowerShell Power Automate UniFi Atera RMM Practice Master Windows Server Hyper V

IT Support Analyst II

Matrix

Jan 2021 - Sep 2021 (8 months)

Provided enterprise SaaS and endpoint support to 60,000+ users in a large-scale distributed environment. Managed high-volume ticket queues, resolved incidents across Active Directory, Citrix, Zscaler, AirWatch, Microsoft 365, and VPN, and maintained knowledge base documentation.