Mohammed Noah
@mohammednoah
I’m a Tier II IT Support Specialist delivering secure, digital-first operations for hybrid workforces and executives.
United StatesWhat I'm looking for
I’m a Tier II IT Support Specialist with 4+ years of experience running autonomous site IT operations for an S&P 500 organization. I deliver high-touch, digital-first support by streamlining documentation and taking proactive ownership of infrastructure reliability.
As a sole site lead for a 500+ employee corporate building, I manage enterprise identity and onboarding in Azure Entra (IntraID), Exchange Admin, and on-prem Active Directory. I also lead MFA training and user lifecycle workflows, keeping hybrid and remote workforces secure while standardizing how teams get set up.
I unify endpoint management across macOS and Windows using JAMF Connect and Microsoft Intune to maintain 100% security compliance and software licensing. I optimize hardware lifecycle and inventory for 500+ workstations, run infrastructure audits for conference room technology and printers, and support executive leadership through high-volume ticket handling in Jira.
Experience
Work history, roles, and key accomplishments
IT Support Specialist II
Co-Star Group
Feb 2023 - Present (3 years 4 months)
Directed all IT operations as the sole site lead for a 500+ employee corporate site, delivering on-site and remote Tier 2 support for a nationwide hybrid workforce. Administered Azure Entra/Exchange/on-prem AD identities and managed JAMF Connect/Intune endpoints to maintain 100% security policy and software licensing compliance.
IT Support Specialist I
Co-Star Group
Sep 2021 - Feb 2023 (1 year 5 months)
Provided frontline support for a 1,000+ employee global workforce, resolving hardware, software, and connectivity issues across Windows and macOS. Maintained Active Directory group permissions and deployed 50+ laptops per quarter to support organizational scaling.
Education
Degrees, certifications, and relevant coursework
Southern Wesleyan University
Bachelor of Science, Computer Information Systems
Earned a B.S. in Computer Information Systems with a minor in Business Administration, graduating in 2021.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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