I've supported customers at Siete Diaz Taxes & Insurance since 2016, answering high-volume insurance questions, reviewing coverage, setting up claims, and helping customers understand Progressive products.
I also prepare and file tax returns, extensions, planning calculations, and write-ups while identifying potential credits and deductions from client tax documents.
I’ve had school office and remote call-center work, I've handled multi-line phones, email, chat, CRM records, sales follow-up, and administrative support to keep customers, parents, and staff informed. I have also worked in high volume call centers in retail.
