Kendra West

Develop and deliver training courses that enable customers to understand and use ARIC functionality and become self-reliant. Develop training materials and courses that help partners understand ARIC functionality and Featurespace's internal partner tooling.

Deliver well-defined training and create or update slide decks and supporting documentation. Develop and maintain video training in Camtasia and create new courses on ARICademy.

Kept training materials up to date, designed new materials, and extended and enhanced customer and partner training programs. Delivered customer training through face-to-face classroom sessions and remote training sessions.

Partnered with subject matter experts to deliver technical training and worked with stakeholders to identify learning gaps and update materials. Facilitated proprietary software training and workshops for Service Providers and Independent Business Owners.

Managed internal training and documentation for Premium and Standard products. Delivered onsite or virtual training for product upgrades and software rollouts.

Trained engineers on field procedures, built job aids and wrote technical documentation for a 5G upgrade program.

Earned an MBA, developing advanced business and leadership skills.

Completed Lean Six Sigma e-Yellow Belt certification.

Completed multiple emerging leadership certifications, including coaching, managing teams, and communication fundamentals.

Earned a Bachelor of Science in Marketing with a minor in Computer Science.