Kendra Wesley

As a Medical Call Center Specialist at VCU Health System, I have honed my skills in efficiently managing high-volume calls while ensuring exceptional customer service. With a proven track record of exceeding daily targets, I handle over 80 incoming calls daily, maintaining a 93% satisfaction rate. My role involves accurately obtaining critical information for hospital and physician records, which is vital for patient care.

Prior to this, I served as a Ward Clerk-Unit Secretary at Laurels of Bon Air Healthcare Center, where I implemented a streamlined patient appointment scheduling system. This initiative led to a 15% reduction in scheduling errors and a significant increase in resident satisfaction. My educational background in Allied Health Management and Medical Assistant Management has equipped me with a solid foundation in administrative and clerical functions, making me a valuable asset in any healthcare setting.