Kendra Provence

Provided customer service for pawn loans, merchandise purchases, sales, and account transactions. Evaluated merchandise, handled cash and documentation, and built customer relationships.

Performed COVID-19 rapid swabbing and recorded patient vital signs. Verified and scheduled patient appointments and obtained insurance and medical history information.

Assisted customers with Apple credit card questions, payments, and account concerns.

Monitored pipeline property access, documented vehicles entering and leaving, and reported safety or security issues.

Scheduled appointments, answered calls, collected payments, registered patients, and maintained medical records. Recorded vital signs, documented physician notes, collected specimens, and obtained prior authorizations.

Obtained and recorded patient vital signs and collected laboratory specimens ordered by providers.

Assisted customers with AT&T and DirecTV accounts, billing questions, payments, plan changes, and basic phone/TV troubleshooting.

Maintained electronic medical records and insurance forms, recorded vital signs and histories, collected specimens, and prepared examination and surgery rooms.

Performed venipuncture, identified patients, collected and labeled specimens, maintained accurate records, answered patient questions, and followed health and safety standards.

Supported front-office and clinical functions including patient intake, scheduling, records, and customer service.

Made outbound sales calls for newspaper subscriptions and retail credit-card sign-ups.

Completed high school education.

Completed certified phlebotomy training.