Jessica Collett
@jessicacollett
Certified Medical Assistant and Phlebotomist delivering compassionate patient care.
United StatesWhat I'm looking for
I am a certified Medical Assistant and Phlebotomist with hands-on clinical experience in urgent care, cardiology externships, and dermatology/plastic surgery settings. I combine strong patient-facing skills, EHR and scheduling experience, and infection-control practices developed during the pandemic to provide efficient, compassionate care.
With over a decade of customer-service experience and supervisory background in retail, I excel at training staff, managing workflow, and resolving operational issues while maintaining high patient satisfaction. I am detail-oriented, certified in BLS/CPR, and eager to contribute clinical support and procedural skills to a collaborative medical team.
Experience
Work history, roles, and key accomplishments
LIHead Cashier/Supervisor
Lowe's Home Improvement
Aug 2018 - Present (7 years 2 months)
Supervised cashier staff, trained 30–40 new employees, managed opening/closing operations, resolved customer issues, and supported corporate inventory and pandemic-era cleaning protocols.
Medical Assistant
Piedmont Plastic Surgery and Dermatology
Feb 2020 - Aug 2022 (2 years 6 months)
Provided clinical support including rooming patients, drawing injections, assisting with minor surgeries and suture removal, and managing EHR scheduling and insurance processes while maintaining COVID-19 safety protocols.
Urgent Care Intern
Broken to Better Urgent Care
Dec 2020 - Dec 2020 (0 months)
Four-week externship supporting patient registration, learning phlebotomy and injection techniques, assisting with x-rays and suture removal, performing COVID testing, and using EHR and insurance systems.
Apprentice EKG Technician
Legacy Heart Care
Nov 2020 - Nov 2020 (0 months)
Completed a four-week externship assisting patients, placing EKG leads, taking vitals, charting, and performing cleaning/sanitation during the COVID-19 pandemic.
Education
Degrees, certifications, and relevant coursework
Southeastern Institute
Certificate, Medical Assisting
Completed Medical Assisting training at Southeastern Institute in Charlotte, finishing December 2020.
TCTri-County Community College
Associate degree, Cosmetology
Completed an Associate degree in Cosmetology at Tri-County Community College, Graduated May 2020.
Robbinsville High
High School Diploma, General Education
Completed Common Core curriculum at Robbinsville High, Robbinsville, NC, finishing in May 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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