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Manage patient access and scheduling via a remote call center, coordinating patient care and appointment workflows. Provide patient communication and intake while adhering to privacy and documentation standards.

Processed medical billing and initiated prior authorizations within a call center setting to support claims and authorizations. Coordinated with payers to resolve billing issues and ensure timely submissions.

Roomed patients, administered injections, and coordinated referrals and laboratory needs to support a family practice provider. Performed vitals and clinical documentation to maintain efficient clinic flow.

Assisted elderly patients with healthcare needs in a work-from-home medical call center, coordinating care and follow-up. Provided patient advocacy and care coordination via telephone.

Roomed patients in a high-volume urgent care setting and performed EKGs, injections, TB skin tests, vitals, and assisted with physicals. Supported clinicians to maintain rapid patient throughput.

Provided customer service and support at an auto dealership, handling inquiries and resolving client issues to maintain satisfaction. Assisted with administrative tasks supporting sales operations.

Greeted and served customers, trained new servers, and resolved customer issues to ensure timely delivery and repeat business. Maintained service standards in a fast-paced environment.

Managed patient check-in/out, scheduled appointments, handled insurance billing, and performed front-office duties including scanning and faxing. Supported daily clinic operations and patient flow.

Completed a 180-hour externship performing patient rooming, vital signs, injections, and assisting clinicians with minor procedures such as sutures. Gained hands-on urgent care clinical experience.

Provided home health care including CNA and phlebotomy duties, assisted patients with activities of daily living, and processed specimens. Delivered direct patient care in home settings.

Performed sales and customer service duties, supported inventory management, and worked to meet or exceed sales goals. Engaged customers to recommend solutions and products.

Assisted customers, maintained store presentation, and met sales quotas for footwear and accessories. Supported inventory and product ordering processes.

Completed an Associate program at Remington College from November 2018 to May 2019.

Earned an XRay Limited Scope diploma from Remington College in September 2015.