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Kaylee Countiss

@kayleecountiss

Certified Clinical Medical Assistant and nursing student providing patient-focused care across urology, primary care, and urgent care.

United States
Message

What I'm looking for

I’m looking for a healthcare role where I can support patient care day-to-day—patient intake, EKG, phlebotomy, documentation in EMR/EHR—and keep improving my clinical skills while continuing my nursing education.

I’ve worked across multiple clinics and care settings providing patient intake, vitals, EKGs, phlebotomy, and EMR-based documentation. At World Choice Investments, I led shifts, trained new hires, and handled medical care during emergencies for guests.

In urology and specialty practices, I assisted physicians with procedures including vasectomies, biopsies, sutures, scopes, and Botox injections. I’ve also supported clinical workflows like Urinalysis, catheterizations, voiding trials, PTNS treatments, cancer treatment-related tasks, and administering medications.

In primary care and other departments, I performed daily responsibilities such as EKGs, physicals, lab procedures, insurance verification, HIPAA compliance, injections, and small invasive procedures. I also handled patient case phone calls and helped inform patients of lab results and next steps.

Right now, I’m focused on building deeper healthcare experience while staying current with CPR/BLS and continuing education for my NHA Certified Clinical Medical Assistant credential.

Experience

Work history, roles, and key accomplishments

WI
Current

Customer Service

World Choice Investments

Aug 2017 - Present (8 years 11 months)

Provided excellent customer service, served as shift leader and trainer for new hires, and provided medical care in emergencies.

WI
Current

Customer Service Representative

World Choice Investments

Aug 2017 - Present (8 years 11 months)

Provided excellent customer service and served as shift leader and trainer for new hires. Provided medical care in emergencies.

Education

Degrees, certifications, and relevant coursework

Pellissippi State Community College logoPC

Pellissippi State Community College

Associate of Science, Nursing

2020 -

Pursuing an Associate's degree in Science of Nursing.

VC

Virginia College-Knoxville

Certified Clinical Medical Assistant, Medical Assistant

2016 - 2017

Certified Clinical Medical Assistant program in Medical Assistant.

HS

Heritage High School

High School Diploma, General

2008 - 2011

High school diploma.

Tech stack

Software and tools used professionally

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