Kaylee Countiss
@kayleecountiss
Certified Clinical Medical Assistant and nursing student providing patient-focused care across urology, primary care, and urgent care.
What I'm looking for
I’ve worked across multiple clinics and care settings providing patient intake, vitals, EKGs, phlebotomy, and EMR-based documentation. At World Choice Investments, I led shifts, trained new hires, and handled medical care during emergencies for guests.
In urology and specialty practices, I assisted physicians with procedures including vasectomies, biopsies, sutures, scopes, and Botox injections. I’ve also supported clinical workflows like Urinalysis, catheterizations, voiding trials, PTNS treatments, cancer treatment-related tasks, and administering medications.
In primary care and other departments, I performed daily responsibilities such as EKGs, physicals, lab procedures, insurance verification, HIPAA compliance, injections, and small invasive procedures. I also handled patient case phone calls and helped inform patients of lab results and next steps.
Right now, I’m focused on building deeper healthcare experience while staying current with CPR/BLS and continuing education for my NHA Certified Clinical Medical Assistant credential.
Experience
Work history, roles, and key accomplishments
Customer Service
World Choice Investments
Aug 2017 - Present (8 years 11 months)
Provided excellent customer service, served as shift leader and trainer for new hires, and provided medical care in emergencies.
Customer Service Representative
World Choice Investments
Aug 2017 - Present (8 years 11 months)
Provided excellent customer service and served as shift leader and trainer for new hires. Provided medical care in emergencies.
CCMA Intern
AFC Urgent Care
Jan 2017 - Apr 2017 (3 months)
Completed a full-time externship practicing lab skills, injections, DOT physicals, wound care, vitals, phlebotomy, EKG, and patient communication.
Education
Degrees, certifications, and relevant coursework
Pellissippi State Community College
Associate of Science, Nursing
2020 -
Pursuing an Associate's degree in Science of Nursing.
Virginia College-Knoxville
Certified Clinical Medical Assistant, Medical Assistant
2016 - 2017
Certified Clinical Medical Assistant program in Medical Assistant.
Heritage High School
High School Diploma, General
2008 - 2011
High school diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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