Crystal Lozoya

Managed high-volume inbound calls, scheduled and coordinated patient transportation services, and maintained accurate trip documentation while resolving customer inquiries to ensure on-time performance and positive member experiences.

Conducted donor vital sign assessments, hematocrit and protein testing, operated NexSys equipment, responded to donor reactions, and maintained accurate donation documentation and supply readiness.

Performed rapid swab testing and vital sign assessments, managed prior authorizations and referrals, processed payments, and maintained accurate EMR charting and scanned records to ensure continuity of pediatric care.

Administered vaccines, assisted with minor procedures, documented vital signs and clinical information in the EMR, and managed patient scheduling, payments, and insurance verifications to support efficient clinic operations.

Completed an Associate of Applied Science in Health and Medical Administrative Services focused on clinical support and healthcare administration.

Completed a Medical Assistant certificate with training in vital signs, vaccinations, EMR documentation, and patient care.

Earned a High School Diploma with foundational academics prior to pursuing healthcare vocational training.

Completed a Certified Nursing Assistant (CNA) certificate with training in basic patient care and assisting clinical staff.