Charity Houston
@charityhouston
Patient-focused medical assistant with strong customer service and clinical skills.
United StatesWhat I'm looking for
I am a certified medical assistant with hands-on clinical experience in phlebotomy, injections, EKG, glucose testing, vitals, patient access, and medical scheduling. I combine over eight years of customer service experience with clinical training from The College of Health Care Professions to deliver efficient, compassionate patient care and reliable administrative support.
I have worked in clinics, call centers, stadium operations, and security roles where attention to detail, safety, and clear documentation were essential. I hold CPR/First Aid and BLS certifications and am authorized to work in the U.S.; I am willing to relocate and eager to contribute to a patient-centered team that values professionalism and continuous learning.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Fusion CX
Mar 2025 - Present (1 year 3 months)
Handled inbound and outbound customer service calls, resolving inquiries and improving customer satisfaction through effective phone etiquette and issue resolution.
Medical Assistant
Unity Former Clinic
Aug 2022 - Present (3 years 10 months)
Performed clinical duties including phlebotomy, injections, EKGs, glucose testing, vitals, and patient access tasks; completed externship and supported daily medical office operations.
Monitored premises, observed and documented incidents, learned site codes and procedures, and ensured safety of people and property.
Security Patrol Officer
P.A.S.T Patrol
Sep 2022 - Dec 2022 (3 months)
Conducted patrols, observed and reported security incidents, and enforced safety protocols across assigned areas.
Housekeeper
Reliant Stadium
Feb 2018 - Feb 2020 (2 years)
Performed facility cleaning and maintenance for stadium spaces including auditoriums, cafeterias, gyms, classrooms, and restrooms to meet event readiness standards.
Call Center Representative
iQor
Feb 2018 - May 2019 (1 year 3 months)
Managed incoming and outgoing customer service calls, resolved customer issues, and maintained quality service standards in a high-volume call center.
Customer Service Associate
First Colony Mall
Mar 2017 - Jun 2017 (3 months)
Engaged mall visitors at a kiosk to promote virtual reality experiences, driving trial participation and on-site customer engagement.
Motel Housekeeper
Marriot Motel Staffing Agency
Performed deep-cleaning and mold remediation of motel rooms and common areas following Hurricane Harvey to restore habitability and hygiene standards.
Education
Degrees, certifications, and relevant coursework
The College of Health Care Professions
Medical Assistant (certificate), Medical Assisting
2022 - 2022
Completed Medical Assistant program including clinical externship with hands-on practice in phlebotomy, injections, EKG, glucose testing, vitals, and patient access tasks.
Penn Foster High School
High School Diploma / GED, General Education
2021 - 2022
Completed high school coursework and obtained a high school diploma/GED equivalent through Penn Foster.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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