Charity Houston

Handled inbound and outbound customer service calls, resolving inquiries and improving customer satisfaction through effective phone etiquette and issue resolution.

Performed clinical duties including phlebotomy, injections, EKGs, glucose testing, vitals, and patient access tasks; completed externship and supported daily medical office operations.

Monitored premises, observed and documented incidents, learned site codes and procedures, and ensured safety of people and property.

Conducted patrols, observed and reported security incidents, and enforced safety protocols across assigned areas.

Performed facility cleaning and maintenance for stadium spaces including auditoriums, cafeterias, gyms, classrooms, and restrooms to meet event readiness standards.

Managed incoming and outgoing customer service calls, resolved customer issues, and maintained quality service standards in a high-volume call center.

Engaged mall visitors at a kiosk to promote virtual reality experiences, driving trial participation and on-site customer engagement.

Performed deep-cleaning and mold remediation of motel rooms and common areas following Hurricane Harvey to restore habitability and hygiene standards.

Completed Medical Assistant program including clinical externship with hands-on practice in phlebotomy, injections, EKG, glucose testing, vitals, and patient access tasks.

Completed high school coursework and obtained a high school diploma/GED equivalent through Penn Foster.