Kemi Falade
@kemifalade
I resolve customer issues and process orders across e-commerce, logistics, real estate, and tech.
NigeriaWhat I'm looking for
I've supported customers at Kemdebz Store, Bolde Prime Tech and Engineering, Adron Homes and Properties, TMT Logistics, and Mydas Burger & Eatery, handling inquiries, orders, bookings, shipment updates, and complaints across phone, email, WhatsApp, live chat, and in-person channels.
I use POS, WhatsApp Business, Google Workspace, Zoom, CRM tools, and Microsoft Office to keep customers informed and service moving. I’m known for patience, fast response times, and turning complaints into 5-star experiences, with CSR certification from Dakins Hub Academy.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Kemdebz Store
Sep 2024 - May 2026 (1 year 8 months)
Handled daily customer inquiries via WhatsApp, calls, and in-store for an e-commerce/retail business. Processed orders, managed POS, and resolved complaints to maintain high customer satisfaction.
Customer Service Representative
Bolde Prime Tech and Engineering Ltd
Aug 2023 - Jul 2024 (11 months)
Responded to client requests for tech/engineering services via phone and email. Coordinated service bookings, followed up on client feedback, and maintained CRM records.
Business Executive
Adron Homes and Properties Limited
Jan 2022 - Aug 2023 (1 year 7 months)
Attended to property inspection bookings and client inquiries on housing projects. Explained payment plans, processed client documents, and followed up to close leads.
Customer Service Representative
TMT Logistics
Mar 2021 - Dec 2021 (9 months)
Managed shipment tracking, customer updates, and delivery complaints. Communicated with riders and clients daily to ensure timely and accurate deliveries.
Customer Service Representative
Mydas Burger & Eatery
Apr 2020 - Feb 2021 (10 months)
Managed in-person and phone orders, POS billing, and customer complaints. Maintained high service standards during peak hours with speed and accuracy.
Education
Degrees, certifications, and relevant coursework
Dakins Hub Academy
Certificate, Customer Service
Completed Customer Service Representative certification in June 2026.
Rufus Giwa Polytechnic
Higher National Diploma, General Studies
Earned a Higher National Diploma from Rufus Giwa Polytechnic in 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Kemi?
You can contact Kemi and 90k+ other talented remote workers on Himalayas.
Message KemiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
