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Faith Ogbeche

@faithogbeche

Customer Service Representative at Cushy Access Logistics who handled customer calls, resolved complaints, and followed up on deliveries.

Nigeria

Message

At Cushy Access Logistics, I handled inbound and outbound customer calls, resolved service issues, and followed up on deliveries to confirm resolution and satisfaction. I also supported customers through live chat and Zoom.

I logged customer inquiries using CRM and call tools, and provided customer support at Golden Concept POS while processing sales transactions and managing inventory.

I co-developed a mobile app that helps users stay connected and organized through silent notifications and smart syncing. I worked with a team on its front-end, interface, and testing.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Cushy Access Logistics

May 2025 - Sep 2026 (1 year 4 months)

Handled 10-20 inbound customer calls daily, made outbound calls, and followed up on deliveries to confirm resolution and satisfaction. Resolved complaints and supported customers via live chat and Zoom while logging inquiries using CRM and call tools.

Sales Attendant

Golden Concept POS

Jan 2020 - Jan 2021 (1 year)

Processed sales transactions and managed inventory. Provided customer service and handled customer inquiries while working with the team to keep daily operations running smoothly.

Sales Transactions Inventory Management Customer Service Teamwork

Business Executive

Adron Home and Property Limited

Jan 2018 - Jan 2020 (2 years)

Handled client engagement and follow-ups. Supported sales and administrative tasks to help meet business goals and built positive relationships with clients and stakeholders.

Client Engagement Follow up Sales Support Administrative Support Relationship Building