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Kemfon Aboh

@kemfonaboh

Sales Operations Coordinator at Wild Fusion who created sales dashboards for forecasting.

At Wild Fusion, I generated weekly and monthly sales performance dashboards that gave leadership data insights for strategic forecasting.

At Brainlabs (London), I developed email templates and live-chat protocols that decreased first-response time by 20%. I also conducted quarterly business reviews to identify upselling opportunities and support contract renewals.

As a freelance Sales & CRM Management Specialist, I managed international client pipelines in HubSpot and Salesforce and automated follow-ups. I also handled client inquiries across phone, email, and live messaging, maintaining a 95%+ satisfaction rating.

Experience

Work history, roles, and key accomplishments

Sales Operations Coordinator

Wild Fusion

Jan 2025 - Jan 2026 (1 year)

Generated weekly and monthly sales performance dashboards to provide leadership with actionable data insights for strategic forecasting. Partnered with marketing and product development teams to ensure unified messaging and seamless onboarding for new accounts.

Sales Operations Dashboarding Data Insights Forecasting Cross Functional Collaboration

Customer Success Specialist

Brainlabs

Jan 2024 - Jan 2025 (1 year)

Developed standardized email templates and live-chat response protocols that decreased first-response time by 20%. Conducted data-driven quarterly business reviews with clients to identify upselling opportunities and maximize contract renewals.

Customer Success Email Marketing Live Chat Data Analysis Upselling Contract Renewal

Sales & CRM Management Specialist

Freelance / Remote

Dec 2022 - Dec 2024 (2 years)

Managed international client pipelines using HubSpot and Salesforce to track leads and automate follow-ups. Resolved complex, high-volume client inquiries across phone, email, and live messaging channels, maintaining a 95%+ satisfaction rating.

HubSpot Salesforce Lead Tracking Automation Client Relations Communication Skills

Campaign & Operations Coordinator

HSE Sector - Project Contract

May 2021 - Dec 2022 (1 year 7 months)

Coordinated cross-functional field teams and synchronized outreach strategies to optimize project engagement. Analyzed performance and operations data to adapt target communications and meet reporting schedules.

Operations Coordination Cross functional Leadership Data Analysis Reporting