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Daria Miedviedieva

@dariamiedviedieva

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Customer & Operations Specialist at Laba Group who closed 52 deals across educational programs.

Ukraine

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At Laba Group, I processed 407 leads in three months, qualified client needs, and recommended educational programs across business, finance, marketing, design, IT, and AI. I closed 52 deals, with a lead-to-sale conversion rate of about 13%.

At Livingston Research, I supported international clients in English, managing up to 12 live chats at once and coordinating issue resolution. My experience also includes executive administration at TAS LIFE Insurance Company and consultations on public administration procedures at Wielkopolska Voivodeship Office.

Experience

Work history, roles, and key accomplishments

Sales Manager

Laba Group

Jul 2026 - Sep 2026 (2 months)

Met daily KPI of 50+ calls, handling inbound and outbound communication and applying SPIN methodology. Processed 407 leads, closed 52 deals, and managed client records in HubSpot CRM.

SPIN Selling HubSpot Lead Qualification B2C Sales B2B Sales Client Communication Follow up Management Educational Programs

Customer Representative

Livingston Research

Jan 2023 - Sep 2025 (2 years 8 months)

Managed up to 12 live chats simultaneously, providing written support to international clients. Processed ~90 leads per shift and coordinated issue resolution with internal departments.

Live Chat Customer Service Issue Resolution Multitasking Atlassian Loom Written Communication

Executive Assistant

TAS LIFE Insurance Company

Sep 2024 - Jul 2025 (10 months)

Managed executive's schedule, coordinated meetings and tasks, and prepared documents and reports. Facilitated communication between the executive, employees, and business partners.

Calendar Management Documentation Preparation Reporting Communication Skills Task Coordination Confidentiality

Lead Generation Specialist

VIP HR Recruitment Agency

May 2024 - Jul 2024 (2 months)

Organized online meetings, prepared business presentations, and conducted research on companies. Managed professional contact databases using CRM systems and research tools.

Lead Generation CRM Research Business Presentation Database Management

Customer Service Consultant

Wielkopolska Voivodeship Office

Mar 2022 - Feb 2023 (11 months)

Provided consultations in Polish and English on administrative procedures, residence permits, and citizenship matters. Coordinated correspondence with public authorities and processed administrative documents.

Public Administration Consultation Multilingual Communication Document Processing Coordination