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Kemar Forrest

@kemarforrest

Customer support professional with 7+ years in BPO and hospitality, skilled in CRM, troubleshooting, and consultative sales.

Jamaica

Message

What I'm looking for

I’m looking for a remote customer support role where I can use CRM accuracy, troubleshooting, and consultative sales to resolve issues quickly, convert inquiries into revenue, and help teams maintain high satisfaction through structured processes.

I’m a remote customer support professional with 7+ years across BPO, hospitality, and property management, handling inquiries by phone, email, and chat with a focus on clarity and fast resolution. I’m skilled in CRM platforms, accurate data logging, and structured prioritization to keep customer experiences consistently strong.

At Un Amor Rentals, I managed 15+ Airbnb properties remotely, converting inbound guest inquiries into confirmed bookings while supporting premium upsells and extended stays. I maintained 4.7+ satisfaction through quick issue resolution and troubleshooting, built Excel-based tracking systems for bookings and KPIs, and improved operations—raising response times to under 30 minutes and reducing missed tasks by 20%.

Experience

Work history, roles, and key accomplishments

Property Manager

Un Amor Rentals

Feb 2021 - Mar 2026 (5 years 1 month)

Managed 15+ Airbnb properties remotely, providing guest support via phone, email, and messaging while coordinating vendors, scheduling, and guest communication. Converted inbound inquiries into confirmed bookings, upsold premium features, and maintained 4.7+ satisfaction by troubleshooting issues and triaging requests.

Customer Support Phone Support Email Support Messaging Vendor coordination Scheduling Booking Management Consultative Sales Upselling Troubleshooting Issue Resolution CRM Accuracy Reporting Integrity Excel KPI Tracking Prioritization Triage

Customer Care Agent

In-Touch CX

Mar 2020 - Jan 2021 (10 months)

Handled 50+ inbound calls, chat, and email inquiries, educating customers and guiding purchase decisions using consultative sales techniques. Logged customer activity into CRM platforms, resolved service concerns via troubleshooting and escalation, and met KPIs for call handling time, satisfaction, and upsell performance.

Customer Care Inbound Calls Email Support Consultative Sales Customer Education Reporting Integrity KPIs Troubleshooting Upselling Live Chat Escalation Management

Assistant Entertainment Manager

RIU Hotel

Dec 2014 - Jan 2020 (5 years 1 month)

Led a team of 20+ staff, coordinating schedules and daily operations using clear communication and digital tracking tools. Managed guest inquiries and complaints with empathy and efficiency, and trained team members in persuasive communication and service delivery.

Team Leadership Staff Scheduling Guest Relations Complaint Handling Service Delivery Training Persuasion Communication Skills