Open to opportunities

Myra Kamene

@myrakamene

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Customer-focused support professional skilled in clear communication and problem solving.

Kenya

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What I'm looking for

I seek a remote customer support role where I can use clear communication and problem-solving to improve user experience, grow my skills through training, and contribute reliably within a supportive, learning-focused team.

I am an organized, motivated customer support professional with hands-on experience assisting users with online tasks, account setups, and basic app troubleshooting. I emphasize clear, patient communication, fast learning, and delivering positive user experiences while adapting quickly to new environments.

Currently pursuing a Diploma in Marine Engineering at Bandari Maritime Academy, I have completed self-study training in customer service, communication, and remote work skills. I am committed to ongoing learning, completing required training, and contributing reliable remote support to help teams improve user satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Freelance

Jan 2024 - Dec 2025 (1 year 11 months)

Provided remote customer assistance and completed online tasks including account setup, basic app troubleshooting, and step-by-step guidance, improving response speed and accuracy. Developed customer-facing communication skills and confidence handling user interactions.

Customer Support Email & Chat Etiquette Troubleshooting Remote Work Communication Time Management Problem Solving Mobile Apps

Education

Degrees, certifications, and relevant coursework

Bandari Maritime Academy

Diploma in Marine Engineering, Marine Engineering

Pursuing a Diploma in Marine Engineering with foundational maritime technical training and practical coursework relevant to vessel operations and engineering systems.