Kelvin Mudada
@kelvinmudada
Dedicated professional in risk management and customer service.
What I'm looking for
I am a dedicated professional with a Bachelor of Commerce in Insurance and Risk Management, and I have honed my skills through various roles in the commercial service sector. My journey began with an internship at First Mutual Life Assurance, where I developed a strong foundation in policy services and customer interactions. I excelled in resolving client queries, preparing quotations, and selling policies, which helped me understand the intricacies of client needs and risk management.
Following my internship, I worked as a Merchandiser at Cailo Marketing Services, where I effectively marketed products in modern trade outlets, ensuring that all merchandising duties were executed flawlessly. Most recently, I served as an Outbound Call Center Agent at FBC Insurance, where I successfully contacted potential clients, answered their inquiries, and maintained high retention rates. My experiences have equipped me with excellent communication skills, a problem-solving mindset, and the ability to thrive under pressure.
Experience
Work history, roles, and key accomplishments
Outbound Call Center Agent
FBC Insurance
Jun 2022 - Nov 2023 (1 year 5 months)
As an Outbound Call Center Agent, I contacted potential and existing clients to inform them about insurance services, answered product-related questions, processed transactions, and resolved client queries while meeting retention targets.
Merchandiser
Cailo Marketing Services
Oct 2020 - Jun 2022 (1 year 8 months)
In my role as a Merchandiser, I was responsible for marketing products in modern trade outlets, ensuring proper merchandising of Cairns foods products, and reporting to top management on performance.
Policy Services Administrator Intern
First Mutual Life Assurance
Sep 2018 - Sep 2019 (1 year)
As a Policy Services Administrator Intern, I handled client inquiries regarding individual business and funeral services, prepared quotations, sold new policies, and resolved client queries. I also verified refunds, captured details on the system, and compiled statistical data.
Education
Degrees, certifications, and relevant coursework
Midlands State University
Bachelor of Commerce, Insurance and Risk Management
2020 -
Grade: 2.1
Completed a Bachelor of Commerce with a focus on Insurance and Risk Management, achieving an Honors Degree with a classification of 2.1.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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