KM
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Kelvin Mudada

@kelvinmudada

Dedicated professional in risk management and customer service.

Zimbabwe

What I'm looking for

I am looking for a role that challenges me and allows for growth in risk management and customer service.

I am a dedicated professional with a Bachelor of Commerce in Insurance and Risk Management, and I have honed my skills through various roles in the commercial service sector. My journey began with an internship at First Mutual Life Assurance, where I developed a strong foundation in policy services and customer interactions. I excelled in resolving client queries, preparing quotations, and selling policies, which helped me understand the intricacies of client needs and risk management.

Following my internship, I worked as a Merchandiser at Cailo Marketing Services, where I effectively marketed products in modern trade outlets, ensuring that all merchandising duties were executed flawlessly. Most recently, I served as an Outbound Call Center Agent at FBC Insurance, where I successfully contacted potential clients, answered their inquiries, and maintained high retention rates. My experiences have equipped me with excellent communication skills, a problem-solving mindset, and the ability to thrive under pressure.

Experience

Work history, roles, and key accomplishments

FA

Policy Services Administrator Intern

First Mutual Life Assurance

Sep 2018 - Sep 2019 (1 year)

As a Policy Services Administrator Intern, I handled client inquiries regarding individual business and funeral services, prepared quotations, sold new policies, and resolved client queries. I also verified refunds, captured details on the system, and compiled statistical data.

Education

Degrees, certifications, and relevant coursework

Midlands State University logoMU

Midlands State University

Bachelor of Commerce, Insurance and Risk Management

2020 -

Grade: 2.1

Completed a Bachelor of Commerce with a focus on Insurance and Risk Management, achieving an Honors Degree with a classification of 2.1.

Tech stack

Software and tools used professionally

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Kelvin Mudada - Outbound Call Center Agent - FBC Insurance | Himalayas