Looking for a job

Kelvin kiplimo

@kelvinkiplimo

Message

I am a Client Support analyst for a SaaS company based in Nairobi.

Kenya

Message

What I'm looking for

A role that would allow me to learn, grow as an IT professional

I am an IT professional in Nairobi looking for Customer facing IT support roles. For the last two years and seven months, I have worked with a SaaS company in Nairobi that specializes in developing health insurance Tech . My role is client support and Technical Account Management.

Previously I worked as an Intern for Ennsvalley Bakery Limited as an IT Support Intern.My roles revolved around system administration, User support, and the duties assigned from time to time.

Currently, I am looking for remote IT /Customer support roles.

Experience

Work history, roles, and key accomplishments

Current

Client Support Analyst

Current

Savannah informatics

Dec 2020 - Present (4 years 6 months)

I joined Savannah informatics limited as a Technical Account Manager.My roles include;
Act as the principle contact person to ensure each medical service provider's needs are met
Collaborating with Savannah’s management team, other software developers, business analysts,relationship managers, customer experience, etc. and Savannah’s clients to plan, design,develop, test, and maintain solutions

Client Facing Support Technical Account Management Collaboration Team Collaboration