Kelvin Egbo

I’m a detail-oriented medical doctor with 1 year of clinical experience, now transitioning into customer service and customer relationship management. I’m known for translating complex information into clear, accessible explanations and maintaining professionalism under pressure.

As a House Officer at National Hospital Abuja, I conducted daily patient consultations, managed an average caseload of 15–20 patients per shift, and served as a primary point of contact for concerns, complaints, and emotional distress. I used active listening, reassurance, and conflict resolution to de-escalate tense interactions while keeping patients’ trust intact.

I also documented thorough patient histories, clinical notes, and discharge summaries using hospital Electronic Medical Record (EMR) systems, demonstrating precision in data entry and record management with zero reported errors. Through patient counselling and coordinated follow-ups—including inter-departmental referrals—I helped drive better satisfaction and seamless continuity of care.