Looking for a job

Kelsey User

@kelseyuser4

Customer service professional with dispatch and office administration experience, coordinating technician schedules and resolving customer concerns.

United States

Message

What I'm looking for

I’m looking for a position that offers a steady and consistent work schedule, a supportive team environment, and opportunities for growth within the company. I want to build a long-term career with an organization where I can continue developing my skills, take on additional responsibilities, and feel secure and valued in my position.

At Rock and Roll Material, I assisted customers and contractors with locating materials, processed payments, and recorded vehicle measurements to calculate material costs.

At ASAP Plumbing, I handled high-volume calls and dispatched technicians based on job requirements, urgency, location, and availability. I tracked ETAs and kept customers informed about delays and service updates.

At Gilbert Pool Services, I created technician routes and maintained job boards and schedules. I also handled customer complaints and supported onboarding and office administration.

My experience includes customer service, dispatching, scheduling, and maintaining accurate records. I'm seeking a Customer Service position where I can help customers and support day-to-day service operations.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Rock and Roll Material

Oct 2024 - Jun 2025 (8 months)

Opened the office daily, maintained a professional front-office environment, and assisted customers and contractors with locating materials. Processed payments, managed office supplies, and maintained databases and confidential information.

Customer Service Office Administration Data Entry Database Management Cash Handling Microsoft Office Filing Communication Skills

Dispatcher / Customer Service

ASAP Plumbing

Jan 2023 - Sep 2024 (1 year 8 months)

Handled high-volume incoming calls, dispatched technicians based on skills and availability, and tracked ETAs to communicate updates. Resolved customer complaints and trained new dispatchers on procedures and systems.

Dispatching Customer Service Scheduling GPS Tracking Communication Skills Problem Solving Training Multitasking

Administrative Assistant

Gilbert Pool Services

Dec 2023 - Aug 2024 (8 months)

Managed multi-line phone systems, created weekly driving routes for technicians, and maintained job boards and schedules. Handled customer complaints, supported onboarding, and used Microsoft Office for documents and reports.

Multi Line Phone Systems Scheduling Customer Service Microsoft Office Excel Microsoft Word Outlook Data Entry Onboarding

Waitress

Denny's

Jan 2020 - Aug 2023 (3 years 7 months)

Provided friendly, efficient customer service by greeting guests, taking accurate orders, and delivering food and beverages. Managed multiple tables, handled cash transactions, and assisted with training new waitstaff.

Customer Service Cash Handling Multitasking Communication Skills Teamwork Training