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Abbie WiesendangerAW
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Abbie Wiesendanger

@abbiewiesendanger

Customer support professional skilled in high-volume calls, dispatch coordination, and calm problem-solving.

United States
Message

What I'm looking for

I’m looking for a remote customer support role where I can handle high-volume calls, schedule and coordinate service needs, and use empathetic communication to solve problems calmly—while working with a team that values professionalism and accuracy.

I’m a dependable, compassionate customer service professional with experience managing high-volume calls in remote environments. I bring professionalism, empathy, and strong attention to detail—especially when helping people through stressful situations.

In my dispatcher role, I managed incoming service calls and dispatched technicians based on urgency and location. I provided clear, calm communication during emergencies, accurately documented service details, coordinated technician schedules, and monitored job progress.

Previously, I worked as an Administrative Assistant supporting city operations. I answered phones, scheduled appointments, assisted residents with inquiries, maintained accurate records, and supported day-to-day office organization—while handling confidential information with discretion.

I’m strongest when balancing urgency with care: communicating clearly, keeping accurate data, and staying organized under pressure. I’m ready to support customers, coordinate schedules, and ensure smooth service experiences from anywhere.

Experience

Work history, roles, and key accomplishments

Pop-A-Lock logoPO

Pop-A-Lock Dispatcher

Pop-A-Lock

Managed incoming service calls and dispatched technicians based on urgency and location, delivering clear, calm communication during emergencies. Documented service details, coordinated technician schedules, and monitored job progress with professionalism.

Education

Degrees, certifications, and relevant coursework

HE

High School Diploma or Equivalent

High School Diploma

Completed high school diploma or an equivalent qualification. (Institution and dates not provided.)

Tech stack

Software and tools used professionally

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