Kelsey Salgado
@kelseysalgado
Dedicated customer service representative with strong sales experience.
United StatesWhat I'm looking for
My name is Kelsey Salgado, and I have a solid background in sales and customer service, with experience in various roles that have honed my skills in communication, organization, and problem-solving. I am fully bilingual in English and Spanish, which allows me to connect with a diverse range of customers and provide exceptional service.
Throughout my career, I have worked in multiple customer-facing positions, including as a Sales/Cashier at Creaciones Phylipa and JC Penney, where I managed cash registers, handled merchandise, and ensured a clean and organized environment. My role as a Customer Service Representative for Sitel Group allowed me to assist customers with their inquiries and resolve issues effectively, demonstrating my ability to work well under pressure and adapt to various situations.
I am passionate about delivering high-quality service and maintaining effective communication with clients and colleagues alike. I thrive in fast-paced environments and am always eager to learn and grow in my career.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sitel Group/Intuit TurboTax Campaign
Jan 2021 - Present (4 years 6 months)
Assisted customers with tax-related questions and de-escalated challenging situations. Provided overall tax information, performed data entry, and verified information.
Customer Service Representative
Sitel Group/Costco Campaign
Nov 2020 - Present (4 years 8 months)
Provided customer service by solving problems and de-escalating difficult situations. Answered calls and frequently asked questions through chat, and verified online orders.
Assistance/Secretary
Valle Record
Jul 2018 - Present (7 years)
Organized and managed meetings efficiently, ensuring effective record-keeping and administration. Handled communication, correspondence, and answered calls, while also entering information into the company database and tracking transactions.
Cashier/Fitting Room
JC Penney
Nov 2017 - Present (7 years 8 months)
Handled sales and merchandise marking, along with managing fitting room operations. Responsible for opening and closing registers, maintaining cleanliness, and organizing for the next day's opening shift.
Sales/Cashier
Creaciones Phylipa
Jun 2016 - Present (9 years 1 month)
Managed sales and marketing of merchandise, ensuring effective product presentation. Operated cash register and point-of-sale systems, handling pricing, price checking, and bank deposits.
Education
Degrees, certifications, and relevant coursework
Angel David
High School Diploma, General Studies
2015 - 2017
Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong organizational and communication abilities.
Availability
Location
United StatesAuthorized to work in
Job categories
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