Kelsey McKean

Provided park visitors with information regarding County parks and rules, ensuring excellent customer service and fostering positive public relations. Patrolled and monitored park activity, assisting in enforcing regulations and processing cash and check transactions while maintaining thorough daily records.

Managed a team of 12-17 employees, fostering a culture of excellence through coaching and leading by example. Supported and mentored the shift supervisor team, which benefited customers, employees, and business operations. Monitored cash flow, identified risks and opportunities, audited transactions, and maintained an average sales growth of 15-20% year over year.

Promoted to shift supervisor within six months, leading a team of 3-6 people daily. Trained new employees on customer service protocols and day-to-day job functions. Oversaw daily cash transactions, completed audits, and led by example to maintain operational excellence.

Fulfilled and transferred large quantities of merchandise to customers and other Nordstrom locations in a fast-paced environment. Independently led mailroom production on weekends, packaging, organizing, and shipping products through USPS and UPS.

Quoted insurance policies, filed, and sorted associated documents. Maintained the cleanliness and organization of the office space and records. Managed phone calls with affiliated businesses and clients, and created, logged, and filed invoices.

Currently pursuing a Paralegal Certificate through online studies. Expected to graduate in December 2025, focusing on legal principles and procedures.

Completed an Associates of Arts and Sciences degree, providing a broad foundation in various academic disciplines. This program equipped me with critical thinking and analytical skills applicable to diverse fields.

Obtained a High School Diploma, completing foundational studies across various subjects. The curriculum provided a strong academic base for further education.