Kelsey Dennis

Prepared and processed accurate and timely billing for customer accounts, including those with complex contractual or statutory requirements. Researched and resolved routine and non-routine billing discrepancies, applying appropriate adjustment codes and standard procedures. Served as a resource for training and supporting less experienced personnel across divisions.

Resolved customer inquiries by verifying information and making appropriate changes to accounts. Processed payments, arranged billing, and collected deposits for service requests. Escalated unresolved issues to the appropriate department for expedited resolution.

Interpreted blueprints, sketches, and work orders to accurately complete assembly tasks. Used specialized tools to adjust and secure precision parts to quality standards.

Communicated with policyholders to update account information and explain changes. Processed initial premiums, issued receipts, and maintained accurate financial records. Entered client data into company systems to assist in document preparation and account management.

Sorted and graded products based on quality standards such as appearance, size, and condition. Recorded product grades and identification for shipping and inventory purposes. Packaged and labeled products to ensure proper handling and distribution.

Completed high school education, earning a diploma in June 2015. Developed foundational knowledge and skills across various subjects.