Kelsey Dennis
@kelseydennis
Detail-oriented resource specialist with strong customer service skills.
What I'm looking for
I am a dedicated Resource Specialist II with a proven track record in billing and customer service. At Republic Services, I excel in preparing and processing accurate billing for complex customer accounts, ensuring that discrepancies are resolved efficiently. My role involves close collaboration with customers and internal teams to maintain invoice accuracy and completeness.
With experience as a Customer Service Representative at Navient, I have honed my skills in resolving inquiries and managing account changes. My background also includes roles in assembly and insurance, where I developed a keen eye for detail and strong organizational abilities. I am committed to continuous improvement and enjoy training and supporting my colleagues.
Experience
Work history, roles, and key accomplishments
Resource Specialist II
Republic Services
Sep 2021 - Present (3 years 10 months)
Prepared and processed accurate and timely billing for customer accounts, including those with complex contractual or statutory requirements. Researched and resolved routine and non-routine billing discrepancies, applying appropriate adjustment codes and standard procedures. Served as a resource for training and supporting less experienced personnel across divisions.
Customer Service Representative
Navient
Feb 2019 - Present (6 years 5 months)
Resolved customer inquiries by verifying information and making appropriate changes to accounts. Processed payments, arranged billing, and collected deposits for service requests. Escalated unresolved issues to the appropriate department for expedited resolution.
Assembler
General Motors
Sep 2018 - Present (6 years 10 months)
Interpreted blueprints, sketches, and work orders to accurately complete assembly tasks. Used specialized tools to adjust and secure precision parts to quality standards.
Insurance Agent
K&K Insurance Group
Jul 2018 - Present (7 years)
Communicated with policyholders to update account information and explain changes. Processed initial premiums, issued receipts, and maintained accurate financial records. Entered client data into company systems to assist in document preparation and account management.
Case Picker
Kroger Distribution Center
Nov 2017 - Present (7 years 8 months)
Sorted and graded products based on quality standards such as appearance, size, and condition. Recorded product grades and identification for shipping and inventory purposes. Packaged and labeled products to ensure proper handling and distribution.
Education
Degrees, certifications, and relevant coursework
Muncie Central High School
High School Diploma, General Studies
Completed high school education, earning a diploma in June 2015. Developed foundational knowledge and skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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