Open to opportunities

Michael Oluwole

@michaeloluwole

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Detail-oriented Revenue Cycle Specialist with extensive healthcare experience.

United States

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What I'm looking for

I am seeking a role that values process improvement and offers opportunities for professional growth in the healthcare sector.

As a Revenue Cycle Specialist with over 6 years of experience, I have honed my skills in healthcare billing, claims management, and revenue optimization. My journey in the health sector has been marked by a commitment to enhancing customer experiences, evidenced by a 60% increase in positive feedback. I excel in building professional relationships and leveraging my diverse skill set to drive efficiency and compliance in fast-paced environments.

Throughout my career, I have successfully managed full-cycle billing processes, collaborated with payers to resolve claims issues, and ensured adherence to HIPAA regulations. My analytical mindset allows me to streamline workflows and improve operational efficiency, while my strong communication skills enable me to effectively educate patients about their insurance coverage and billing inquiries. I am passionate about utilizing my expertise to contribute to a dynamic healthcare team.

Experience

Work history, roles, and key accomplishments

Current

Revenue Cycle Specialist

Current

IKS Healthcare INC

Jun 2021 - Present (4 years 1 month)

Verified patient insurance coverage and eligibility, managing full-cycle billing for multiple providers to reduce average A/R days. Reviewed claims for accuracy, submitted corrections, and collaborated with payers on claim status and appeals.

Medical Billing Claims Processing Revenue Cycle Management Denial Management Insurance Verification Patient Account Resolution A R Follow Up Process Improvement

Billing Coordinator

Sunrise Medical Center

Jan 2019 - May 2021 (2 years 4 months)

Analyzed medical records to assign correct medical codes for diagnoses and procedures, and verified insurance eligibility and benefits daily. Assisted in monthly closing processes and identified trends in claim denials to improve front-end processes.

Medical Coding Insurance Verification Financial Reporting Data Analysis Billing Operations Patient Information Management Workflow Optimization

Dispute Resolution Analyst

Genpact

Apr 2017 - Dec 2019 (2 years 8 months)

Initiated outbound calls to educate members on health plan benefits and scheduled appointments, adhering to call center metrics and maintaining high-quality customer service. Answered a large volume of calls daily, assisting members and providers with concerns and inquiries through various channels.

Customer Service Communication Skills Interpersonal Skills Call Center Operations Dispute Resolution Quality Assurance Data Entry Customer Relationship Management Problem Solving

Customer Service Specialist

BlueCoral Healthcare Services

Feb 2013 - Mar 2017 (4 years 1 month)

Accurately documented customer accounts in client systems and consistently created exceptional customer experiences through various communication channels. Resolved escalated customer issues accurately and timely, while adhering to all required policies and procedures.

Customer Service Multitasking Documentation Customer Experience Conflict Resolution Communication Empathy

Education

Degrees, certifications, and relevant coursework

Lagos State University

Bachelor of Science, Computer Science

Studied the fundamentals of computer science, including programming languages, data structures, and algorithms. Gained a strong foundation in computational thinking and problem-solving.