Open to opportunities

Keana User

@keanauser

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Talented leader with 4+ years in food service and management.

United States

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What I'm looking for

I am looking for a role that allows me to lead teams, enhance customer experiences, and grow within a supportive company culture.

I am a dedicated and talented leader with over four years of experience in the food service industry, specializing in fast food and sit-down restaurant environments. My passion for business and people drives me to motivate my coworkers to exceed customer expectations, especially in high-volume settings. I pride myself on maintaining vital quality customer service while ensuring a positive dining experience for all guests.

Throughout my career, I have developed strong leadership skills, including public speaking, decision-making under pressure, and effective interpersonal communication. My experience as a Shift Manager at McDias Management allowed me to set a positive example for my teammates, oversee daily operations, and handle guest complaints with grace. I was promoted to Crew Trainer within just four months, showcasing my ability to develop and lead a team effectively.

In my roles as a Hostess at Olive Garden and North Italia, I honed my organizational skills and ability to manage guest inquiries efficiently. I believe that fostering positive working relationships with team members and providing exceptional service to guests are key components of success in the hospitality industry.

Experience

Work history, roles, and key accomplishments

Current

Shift Manager

Current

McDias Management

Feb 2025 - Present (4 months)

Set a positive example for teammates by providing high-quality, efficient service and maintaining company standards. Managed daily operations, handled guest complaints, and ensured a positive dining experience. Promoted to Crew Trainer within four months, demonstrating leadership in crew development and overseeing the people department.

Leadership Interpersonal Communication Teamwork Problem Solving Microsoft Office Fast Food Drive Thru System

Hostess

North Italia

Aug 2023 - Sep 2024 (1 year 1 month)

Organized reservations and waitlists effectively, answering phone calls regarding restaurant and reservation policies. Welcomed guests with a warm and charismatic attitude, managing seating charts. Monitored and responded to guest inquiries and requests in a timely, friendly, and efficient manner.

Communication Multitasking Problem Solving Teamwork

Hostess

Olive Garden

Sep 2022 - Aug 2023 (11 months)

Welcomed guests with a warm and charismatic attitude, managing seating charts efficiently. Collaborated with team members and other departments to maintain positive working relationships. Monitored and responded to guest inquiries and requests in a timely and friendly manner.

Communication Teamwork Multitasking Problem Solving