Amreen Khanum

I am a results-driven professional with nearly three years of experience in client success, operations, and merchant support within fast-paced tech and research environments. My expertise lies in managing complex client needs, improving service delivery, and collaborating across teams to enhance client satisfaction. I am passionate about delivering exceptional client experiences and leading initiatives that create measurable business impact.

Currently, I serve as a Customer Success Specialist at Forrester Research India, where I manage end-to-end client service requests, ensuring timely and accurate fulfillment. My role involves close collaboration with analysts and account teams to meet client needs while adhering to service level agreements. I pride myself on my ability to provide tailored support to global enterprise clients, fostering strong relationships through clear and proactive communication.

Previously, I worked as a Senior Operations Associate at Dunzo Digital, where I led B2B product operations for key merchants and significantly improved customer retention rates. My dedication to excellence was recognized with an Excellence Award for outstanding performance and merchant relations. I am eager to leverage my skills and experience to contribute to a dynamic team focused on client success.