keith russel Pangilinan

I’m an experienced customer service professional with strong administrative and communication skills, skilled in email handling, data entry, scheduling, and customer support. I provide real-time support through chat and messaging channels, resolving account, billing, technical, and service-related concerns while delivering excellent service and meeting performance goals.

I’ve also taken on leadership and improvement responsibilities as an Associate Coach in T-MOBILE TTEC PHILIPPINES, providing real-time support, coaching, performance monitoring for chat support agents, and handling escalations. I’m organized, detail-oriented, and able to work independently in a remote environment, and I’m seeking a full-time Virtual Assistant or non-voice support role where I can contribute to business operations and client satisfaction.