Open to opportunities

Keith Lombardi

@keithlombardi

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Customer Success leader blending biotech domain expertise with SaaS sales, analytics, and cross-functional execution.

United States

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What I'm looking for

I seek customer-success-focused roles at mission-driven SaaS/biotech companies where I can lead cross-functional teams, drive adoption and expansion, and use data to reduce churn and accelerate ROI.

I am a Customer Success and Engagement Manager with a strong background in biotech and SaaS, driving retention, expansion, and measurable adoption across enterprise accounts. I have managed a $2M ARR portfolio of Top 25 Pharma and Biotech customers, led cross-functional teams, designed health scorecards to predict churn, and improved Salesforce customer programs to boost visibility and growth.

Previously I scaled startup sales and partnerships across 19 states, launched prescription products into new markets, and built analytics tools and forums to improve team performance. I combine scientific domain knowledge (biochemistry, lab data workflows, FAIR principles) with commercial execution, SOP development, and data-driven customer strategies to accelerate value realization and long-term relationships.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

TetraScience

Apr 2023 - Present (2 years 6 months)

Managed a $2M ARR portfolio of Top 25 pharma and biotech accounts, driving retention, expansion, and long-term growth while implementing a Customer Health Scorecard to predict churn and boost adoption.

Customer Success Salesforce SaaS Data Platform Enablement

Sales Executive

Bevly

Oct 2019 - Oct 2022 (3 years)

Drove SaaS sales and business development to expand Bevly from 3 to 19 U.S. states, built strategic partnerships (e.g., Fiserv), and managed 30+ customer accounts to improve adoption and retention.

SaaS Sales Business Development Strategic Partnerships Account Management Contract Negotiation Sales Strategy Customer Feedback Cold Calling

Senior Sales Specialist

Shire

May 2016 - Oct 2019 (3 years 5 months)

Launched Xiidra into the eye care market, achieving sustained TRx growth averaging 21% quarter-over-quarter and earning national recognition including President’s Club Award.

Pharmaceutical Sales Product Launch Territory Management Sales Analytics Excel Forecasting Stakeholder Engagement Market Access

Territory Manager

Allergan Pharmaceuticals

May 2014 - May 2016 (2 years)

Managed promotion and sales of CNS, GI, and cardiovascular products across Brooklyn, launched Restasis into primary care (top 11% nationally) and earned multiple regional awards for performance.

Territory Management Pharmaceutical Sales Physician Relations Product Launch Performance Tracking Relationship Building Sales Recognition

Endocrine Research Assistant

Genzyme Corporation

Aug 2011 - Dec 2011 (4 months)

Developed a vascular calcification model in DBA/2J mice, prepared recombinant DNA vectors, performed necropsy and tissue analyses including Western blot and IHC, and evaluated serum biomarkers.

Animal Models Western Blot Aseptic Technique

Immunology Research Assistant

EMD Serono Research Center

Aug 2010 - Dec 2010 (4 months)

Executed cell viability and proliferation assays, maintained human cell lines, performed flow cytometry and ELISA to assess cell purity and antibody concentrations.

Cell Culture Alamar Blue Assay Proliferation Assays