At Westgate Resorts, I direct product ownership and Agile delivery for internal systems supporting sales and marketing, including CRM, call center integrations, credit scoring, and booking platforms. I’ve delivered more than 30 major enhancements and integrations across these products.
I work with cross-functional teams through requirements, user stories, sprint planning, design, and QA/UAT. My work has contributed to 50% improvement in user adoption and operational process efficiency, and accelerated time-to-value by 20%.
At Gladinet, Inc., I managed a four-person test engineering team and hybrid-cloud test environments. I implemented automated penetration testing and supported secure deployments and onboarding for enterprise customers.
At FltPlan.com, I advanced from Senior Software Engineer to Vice President of Technical Services. I helped grow ARR from $1M to $10M, built engineering capacity, and migrated on-premises infrastructure to the cloud, reducing annual operating expenses by $100K.
