Keiner Espinola
@keinerespinola
I resolve customer issues, provide floor support, and deliver empathetic service in fast-paced support environments.
PhilippinesWhat I'm looking for
I've supported customers and frontline teams at Convergys Philippines as a Customer Service Associate and Floor Support, earning Top 1 Floor Support recognition in November 2015.
I combine active listening, empathy, complaint handling, and conflict resolution to help customers reach effective solutions. Earlier, I trained with the Philippine Long-Distance Telephone Company IS Department, building foundational networking and troubleshooting skills.
Experience
Work history, roles, and key accomplishments
Customer Service Associate / Floor Support
Convergys Philippines
Oct 2014 - Feb 2017 (2 years 4 months)
Provided customer service and floor support, handling complaints and resolving conflicts. Recognized as top floor support for multiple months.
IS Department Trainee
Philippine Long-Distance Telephone Company
Mar 2012 - Jun 2012 (3 months)
Completed a traineeship in the IS Department, gaining foundational experience in information systems and technical support.
Education
Degrees, certifications, and relevant coursework
De La Salle John Bosco College
Bachelor of Science, Information Technology
2012 - 2013
Pursued a Bachelor of Science in Information Technology at De La Salle John Bosco College from 2012 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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