Open to opportunities

Goodluck Godwin

@goodluckgodwin

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Adaptable Virtual Assistant with a proven track record in support.

Nigeria

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to utilize my skills in customer support and administration.

I am an adaptable Virtual Assistant with a proven three-year track record, specializing in communication, multitasking, and inbox management. My tech-savvy nature and attention to detail allow me to bring precision to administrative tasks, achieving a 98% accuracy rate in data entry and responding to 100% of communications within 24 hours. My experience as a former Appointment Setter has equipped me with the skills to increase lead generation and improve CRM system efficiency.

In my previous role at VanB Estates, I revamped the document filing system, reducing retrieval time by 30% and increasing team productivity. I managed executive calendars and coordinated over 150 client meetings annually, leading to a 15% increase in client engagement and retention. My commitment to excellence in customer support has resulted in notable improvements in response time and issue resolution, making me a reliable partner in virtual assistance.

Recognized for my outstanding contributions in virtual assistance, I have completed extensive training in customer service and CRM tools, enhancing my expertise in managing client relationships. I am eager to collaborate and turn challenges into triumphs in your virtual assistance needs!

Experience

Work history, roles, and key accomplishments

Virtual Assistant

VanB Estates

Jan 2024 - Dec 2025 (1 year 11 months)

Revamped the document filing system, reducing document retrieval time by 30% and increasing team productivity. Managed executive calendars and coordinated over 150 client meetings annually, leading to a 15% increase in client engagement.

Document Management Calendar Management Contract Drafting Administrative Support Regulatory Compliance Client Engagement

Executive Assistant

Social Primer Nigeria

Jan 2023 - Dec 2024 (1 year 11 months)

Executed lead generation processes, contributing to a 90% increase in successful engagements. Utilized Google Suites and CRM tools, resulting in a 100% improvement in data management efficiency.

Lead Generation Google Suite CRM Tools Data Management

Virtual Assistant

Macelinks

Jan 2022 - Dec 2023 (1 year 11 months)

Provided comprehensive administrative support to executives and team members, handling tasks such as email management, scheduling, and document preparation. Achieved a 98% accuracy rate in data entry and maintained spreadsheets with precision.

Administrative Support Scheduling document preparation Bookkeeping Data Entry

Customer Support Specialist

PH City Autos

Jan 2021 - Present (4 years 4 months)

Responded to customer inquiries and resolved issues promptly, achieving a 15% improvement in response time and a 20% increase in positive customer feedback. Met and exceeded key performance indicators, including response time and customer satisfaction scores.

Customer Service Product Knowledge Customer Satisfaction Communication

Education

Degrees, certifications, and relevant coursework

University Of Port Harcourt

Bachelor of Science, Food, Nutrition and Dietetics

Activities and societies: Relevant coursework included Biochemistry, Anatomy and Physiology, Food Science, Community Nutrition, Information Technology.

Majored in Food, Nutrition, and Dietetics, gaining expertise in biochemistry, anatomy, physiology, food science, community nutrition, and information technology. Expected to complete the degree in 2023.