Open to opportunities

CHISOM STELLA Ezeh

@chisomstellaezeh

Message

Proactive Administrative Virtual Assistant with over 3 years of experience.

Nigeria

Message

What I'm looking for

I am looking for a role that values organization and customer service, with opportunities for growth.

I am a proactive and dedicated Administrative Virtual Assistant with over three years of experience supporting entrepreneurs and small businesses. My expertise lies in managing daily operations, data entry, scheduling, and providing exceptional customer service. I pride myself on being highly organized, resourceful, and client-focused, ensuring that I meet the diverse needs of my clients efficiently.

In addition to my role as a Virtual Assistant, I have dual expertise as a Short-Term Rental Property Manager and Airbnb Co-host. I manage guest communication, bookings, and property readiness for multiple listings, ensuring a seamless experience for both guests and property owners. My commitment to maintaining high guest satisfaction scores has been demonstrated through my swift and friendly communication, which has significantly enhanced the overall guest experience.

Experience

Work history, roles, and key accomplishments

Current

Short-Term Rental Property Manager

Current

Multiple Locations

Mar 2023 - Present (2 years 4 months)

Managed 5+ Airbnb listings including calendar updates, pricing optimization, and guest communication. Scheduled and coordinated cleaning and maintenance with local teams, handling guest check-in/out processes, reviews, and issue resolution.

Property Management Scheduling Customer Satisfaction House Manuals

Current

Administrative Virtual Assistant

Current

Freelance

May 2022 - Present (3 years 2 months)

Managed inbox, scheduled meetings, and organized digital files for multiple clients. Handled data entry tasks and created reports using Excel and Google Sheets, assisting with invoice generation and expense tracking.

Calendar Management Data Entry Microsoft Excel Google Sheets Customer Service Live Chat Content Management Product Uploads Product Upload

Customer Support Assistant

eCommerce

Mar 2024 - Dec 2024 (9 months)

Responded to customer inquiries across platforms such as Shopify, Etsy, and Facebook. Managed return requests, order status updates, and shipping logistics, utilizing WhatsApp Business to maintain high engagement and collect customer feedback.

Customer Service Shopify Etsy Order Management Shipping & Logistics Customer Feedback Live Chat

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University Awka

Bachelor of Science, Science

2014 - 2018

Completed a Bachelor of Science degree at Nnamdi Azikiwe University Awka. The curriculum provided a strong foundation in scientific principles and methodologies.