Digital Assistant Rajab
@digitalassistantraja
Reliable virtual assistant with a passion for efficient support and excellent service.
What I'm looking for
With over six years of experience in computer applications and customer service, I have honed my skills as a Cyber Attendant and an Assistant, excelling in providing exceptional support and solutions to users. My journey has allowed me to develop a unique ability to communicate complex concepts clearly, ensuring that all users, regardless of their technical background, can easily navigate technology.
I am committed to staying updated with industry trends and continuously enhancing my skills to align with the latest advancements. My experience includes working in various capacities, from managing cyber café operations to volunteering in IT departments, where I have demonstrated my ability to assist customers effectively and manage technical issues proficiently. I take pride in my attention to detail and my dedication to providing a human touch in every interaction.
Experience
Work history, roles, and key accomplishments
Cyber Attendant
CK Digital Communication
Jan 2023 - Present (2 years 5 months)
In my role as a Cyber Attendant, I provided comprehensive support to customers, assisting with computer applications and online services. I focused on delivering excellent customer service and resolving technical issues efficiently.
Freelance Virtual Assistant
Self Employed
Jan 2018 - Present (7 years 5 months)
As a Freelance Virtual Assistant, I managed academic research, data entry, and content creation for various clients. I utilized my IT skills to assist with document preparation and online applications, ensuring timely and accurate delivery of services.
Cyber Attendant
Remex Technologies
Jun 2021 - Nov 2022 (1 year 5 months)
As a Cyber Attendant, I was responsible for assisting customers with various computer-related tasks, troubleshooting issues, and maintaining network performance. My role involved ensuring a high level of customer satisfaction through effective communication and support.
Cyber Attendant
His Majesty Cyber Café
Jun 2018 - Jul 2020 (2 years 1 month)
As a Cyber Attendant, I provided exceptional customer service, assisting clients with computer systems, downloads, and printing. I communicated complex concepts clearly and ensured customer satisfaction through effective problem-solving and technical support.
Volunteer IT Support
Starkey Hearing Foundation
Jan 2018 - Oct 2021 (3 years 9 months)
In the IT Department, I provided technical support and assistance, ensuring smooth operation of IT services. I collaborated with team members to enhance the organization's technological capabilities and improve user experience.
Education
Degrees, certifications, and relevant coursework
Emmanuel Church Computer Center
Certificate in Information Technology, Information Technology
2017 - 2018
Earned a certificate in Information Technology, focusing on computer applications and their practical uses in various settings.
Muutiokiama Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2014 - 2017
Completed the Kenya Certificate of Secondary Education, gaining foundational knowledge in various subjects.
Pro Kenya Driving Institute
Driving License Class B, Driving
2019 -
Completed a driving course focusing on smart driving techniques for both automatic and manual vehicles.
Milimani Primary School
Kenya Certificate of Primary Education, Primary Education
2006 - 2013
Achieved the Kenya Certificate of Primary Education, establishing a strong educational foundation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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