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@viviancherotich
IT professional with strong technical foundation and proven customer-focused IT support.
KenyaI am a motivated IT professional with a Diploma in Information Technology from KCA University and practical experience in cybercafé operations and IT support. I combine technical skills in networking, programming (Java, C++), databases, and operating systems with a customer-focused approach to deliver reliable technical solutions.
At mElimu Company Limited and Techerb Technologies I managed computer services including printing, scanning, troubleshooting, and user support, applying cybersecurity principles and clear technical documentation to improve service delivery. I have earned certifications in Graphic Design and Introduction to Cybersecurity from recognized programs.
I am self-motivated, dependable, and a strong team player with leadership experience as a college class representative; I seek roles where I can grow my technical skills, contribute to client satisfaction, and support organizational goals.
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Work history, roles, and key accomplishments
mElimu Company Limited
Jan 2024 - Present (1 year 10 months)
Managed computer-related services including printing, scanning and cyber services while providing basic IT support and troubleshooting to customers to maintain operational uptime.
Techerb Technologies
Jan 2023 - Dec 2023 (11 months)
Operated cybercafé services delivering computer access, basic hardware/software troubleshooting and customer assistance to ensure quality service delivery.
Degrees, certifications, and relevant coursework
KUDiploma in Information Technology, Information Technology
2019 - 2021
Grade: Excellent
Activities and societies: Served as class representative for all three years; participated in ICT departmental activities.
Completed a Diploma in Information Technology with excellent performance, covering software, networking, and IT support topics.
Kenya Certificate of Secondary Education, Secondary Education
2014 - 2017
Attended secondary school and completed the Kenya Certificate of Secondary Education (KCSE).
Kenya Certificate of Primary Education, Primary Education
2006 - 2013
Completed primary education and obtained the Kenya Certificate of Primary Education (KCPE).
KenyaYou can contact Vivian and 90k+ other talented remote workers on Himalayas.
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