Open to opportunities

Keayonna Davenport

@keayonnadavenport

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Customer Service Representative with 10 years’ experience delivering responsive, human-centered support.

United States

Message

What I'm looking for

I’m looking for a role where I can prioritize customer and patient needs, use my scheduling and claims experience, and grow with a team that values clear communication, compliance, and delivering a human connection.

I’m a highly organized Customer Service Representative with 10 years of experience, strong analytical and problem-solving skills, and excellent interpersonal skills that help me deliver exceptional service. I’m comfortable staying current on products, explaining benefits, and handling inbound customer inquiries via phone, email, or chat.

In healthcare roles, I’ve owned patient enrollment and scheduling end-to-end—verifying insurance coverage, answering questions, scheduling appointments across multiple locations, managing registrations, and handling authorizations and insurance claims. I also work confidently with EHR/EMR systems and tools like GE, Epic, and GMED, and I prioritize clear communication, HIPPA processes, and consistent performance metrics.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Voya Financial

Apr 2025 - Present (1 year 2 months)

Provided inbound customer service via phone, email, and chat, staying current on Voya products, policies, and regulatory requirements. Explained insurance/account services and supported customers with questions and claims.

Customer Service Insurance Policy Support Claims Processing Phone Support Email Chat Support Regulatory Compliance Account Services Problem Solving Customer Education

Patient Education Enrollment Specialist

Elevance Health

May 2023 - Sep 2024 (1 year 4 months)

Educated and enrolled patients by processing applications, verifying insurance coverage, and ensuring eligibility requirements were met. Scheduled appointments across multiple locations and addressed customer questions about benefits.

Patient Enrollment Insurance Verification Customer Education Scheduling Eligibility Benefits Customer Support

Senior Medical Office Assistant

UVA Primary Care

Dec 2021 - Feb 2023 (1 year 2 months)

Scheduled and registered patients, managed telephone operations in a call-center environment, and collected copayments. Verified insurance coverage, obtained authorizations, processed insurance claims, and maintained patient records in EHR/EMR systems.

Appointment Scheduling Patient Registration Call Center Support Copayment Processing Insurance Verification Authorization Insurance Claims EHR HIPAA

Patient Access Associate 2

Inova

Feb 2020 - Aug 2021 (1 year 6 months)

Scheduled appointments, verified patient information, and updated medical records. Handled inbound calls and billing inquiries, addressed patient concerns, and facilitated payment arrangements.

Patient Scheduling Data Verification Medical Records Updates Patient Billing Customer Service Complaint Resolution

Surgery Patient Scheduler

UVA Surgical Services

Aug 2017 - Feb 2020 (2 years 6 months)

Scheduled incoming surgical appointments, started new patient charts, and routed calls to the correct locations. Completed check-in/check-out (including insurance/ID, consents, and HIPAA forms) and supported clinical operations by preparing provider schedules and coordinating supplies and copayments.

Surgical Scheduling Patient Check In HIPAA Provider Schedule Prep Patient Charting Routing

Surgery Scheduler

Charlottesville Gastroenterology Associates

Jan 2016 - Jul 2017 (1 year 6 months)

Scheduled colonoscopy and endoscopy procedures, along with related radiology tests, labs, and referrals for new and existing patients. Managed phone/voicemail communications, updated insurance information, sent/received results, and coordinated referrals while using GE, Epic, and GMED software.

Scheduling Referral Management Epic GMED