@valoisiradukunda
Customer service representative at SAFTECHGLOBAL SERVICES who resolved residential and commercial service requests.
RwandaAt SAFTECHGLOBAL SERVICES, I managed customer inquiries and service requests, maintaining a 100% resolution rate. I used ServiceNow to document customer interactions and T-SQL to enter and extract data for service scheduling.
At DERIVRWANDA, I responded to questions about network services, updated sales lead databases, and troubleshot connectivity issues. I also provided remote support through TeamViewer and maintained records of troubleshooting steps and resolutions.
Work history, roles, and key accomplishments
Saftech Global Services
May 2024 - Mar 2026 (1 year 10 months)
Managed high-volume customer inquiries, maintaining a 100% resolution rate for residential and commercial service requests. Maintained an organized CRM database using ServiceNow and utilized T-SQL for data entry and extraction.
Deriv Rwanda
Jul 2022 - Mar 2024 (1 year 8 months)
Responded to diverse customer inquiries regarding network services and updated sales lead databases. Provided remote support via TeamViewer and maintained detailed records of customer interactions.
Akagera Business Group
Feb 2020 - May 2022 (2 years 3 months)
Handled incoming calls and managed customer inquiries, resolving complaints and providing technical support. Utilized Microsoft Excel, Word, and PowerPoint for tracking feedback and creating reports.
Degrees, certifications, and relevant coursework
Software Engineering, Software Engineering
2020 - 2023
Pursued a degree in Software Engineering from 2020 to 2023.
High School Diploma, General Studies
2015 - 2017
Completed a High School Diploma under the Cambridge International Examinations from 2015 to 2017.
High School Diploma, NESA
2012 - 2014
Completed a High School Diploma in NESA from 2012 to 2014.
Software and tools used professionally
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