Kea User
@keauser
Experienced General Manager and Customer Service Specialist.
What I'm looking for
I am a Malaysian professional currently residing in Tbilisi, Georgia, where I’ve chosen to pursue a more flexible and balanced lifestyle. With over 15 years of experience in corporate management and customer service, I value work that leverages my skills while allowing me the freedom to live in different places and enjoy life at a sustainable pace. My goal is not to chase status or an extravagant lifestyle, but to find meaningful, remote-friendly work that can comfortably support my day-to-day living.
I remain fully committed to delivering quality results and take pride in being a reliable, self-motivated contributor—especially in remote or international team environments. My professional journey includes significant achievements as a General Manager, where I led daily business operations and developed strategic plans that drove growth and market expansion. I am fluent in Mandarin, Cantonese, English, and Bahasa Malaysia, which enhances my ability to connect with diverse teams and clients.
Experience
Work history, roles, and key accomplishments
General Manager
Atomy Malaysia Sdn Bhd
Nov 2016 - Jun 2025 (8 years 7 months)
Led daily business operations, ensuring smooth workflow and alignment with company objectives. Developed and implemented strategic plans to drive business growth and market expansion. Monitored financial performance, controlled budgets, and optimized company expenses.
Customer Support Supervisor
Agoda Malaysia Sdn Bhd
Jan 2009 - May 2016 (7 years 4 months)
Supervised a team of customer service representatives, providing coaching and regular performance feedback. Oversaw daily support operations, ensuring service quality and customer satisfaction across all touchpoints. Provided hands-on assistance with escalated issues and complex customer interactions.
Education
Degrees, certifications, and relevant coursework
University Tunku Abdul Rahman
Bachelor's Degree, Business Administration
Completed a Bachelor's Degree in Business Administration. The program provided a comprehensive understanding of business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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