Kea UserKU
Open to opportunities

Kea User

@keauser

Experienced General Manager and Customer Service Specialist.

Georgia
Message

What I'm looking for

I am looking for meaningful, remote-friendly work that supports my lifestyle.

I am a Malaysian professional currently residing in Tbilisi, Georgia, where I’ve chosen to pursue a more flexible and balanced lifestyle. With over 15 years of experience in corporate management and customer service, I value work that leverages my skills while allowing me the freedom to live in different places and enjoy life at a sustainable pace. My goal is not to chase status or an extravagant lifestyle, but to find meaningful, remote-friendly work that can comfortably support my day-to-day living.

I remain fully committed to delivering quality results and take pride in being a reliable, self-motivated contributor—especially in remote or international team environments. My professional journey includes significant achievements as a General Manager, where I led daily business operations and developed strategic plans that drove growth and market expansion. I am fluent in Mandarin, Cantonese, English, and Bahasa Malaysia, which enhances my ability to connect with diverse teams and clients.

Experience

Work history, roles, and key accomplishments

AB

Customer Support Supervisor

Agoda Malaysia Sdn Bhd

Jan 2009 - May 2016 (7 years 4 months)

Supervised a team of customer service representatives, providing coaching and regular performance feedback. Oversaw daily support operations, ensuring service quality and customer satisfaction across all touchpoints. Provided hands-on assistance with escalated issues and complex customer interactions.

Education

Degrees, certifications, and relevant coursework

UR

University Tunku Abdul Rahman

Bachelor's Degree, Business Administration

Completed a Bachelor's Degree in Business Administration. The program provided a comprehensive understanding of business principles and practices.

Tech stack

Software and tools used professionally

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