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Florence Eng

@florenceeng

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Results-oriented HR Manager with 20 years of strategic experience.

Malaysia

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What I'm looking for

I seek a role that values strategic HR initiatives and fosters employee engagement.

I am a results-oriented and strategic HR Manager with 20 years of experience driving HR initiatives that enhance organizational performance, improve employee engagement, and foster a positive workplace culture. My expertise lies in talent acquisition, employee relations, performance management, training and development, and compliance with labor laws. I have a proven ability to lead HR teams, partner with senior leadership, and implement innovative solutions to meet business objectives.

Currently, I oversee all day-to-day operations at Intellipro Malaysia Sdn Bhd, where I develop and implement operational policies and procedures to ensure compliance with legal regulations and standards. I monitor employee and team performance, providing coaching and training for improvement. My experience includes handling complex escalations and managing over 300 headcounts, including both Malaysians and expats in Malaysia and Singapore. I am committed to contributing to strategic planning for shared services functions and enhancing customer service quality.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Manager

Current

Intellipro Malaysia Sdn Bhd

Aug 2024 - Present (10 months)

Oversaw day-to-day operations, enhancing customer service and ensuring compliance with legal regulations. Monitored employee performance, providing coaching and training for improvement.

Operations Management Customer Service Policy Development Performance Monitoring Recruitment

HR & Office Manager

Agensi Pekerjaan BGC Group Malaysia Sdn Bhd

Jun 2022 - Aug 2024 (2 years 2 months)

Managed HR and office operations, developing and implementing policies for efficient processes and legal compliance. Oversaw staffing, recruitment, and training, handling complex escalations for over 300 headcounts.

HR Management Office Management Recruitment Employee Relations Stakeholder Management

HR & Admin Executive

Goldbell Equipment Sdn Bhd

Jan 2021 - May 2022 (1 year 4 months)

Responsible for overseeing all day-to-day operations, enhancing customer service quality and satisfaction. Optimized business travel processes, secured corporate rates, and automated expense reports.

Operations Management Customer Service Business Travel Expense Reporting Event Planning Administration

HR & Admin Executive

Kobelco Compressors (M) Sdn Bhd

Jan 2014 - Jan 2021 (7 years)

Oversaw daily operations, enhancing customer service and optimizing business travel processes. Organized internal events and managed administrative tasks and office maintenance.

Operations Management Customer Service Business Travel Event Coordination Administration

Education

Degrees, certifications, and relevant coursework

Advance Development Training

Certificate, Advance Development Training

Completed the Advance Development Training Certificate program. This training focused on enhancing professional skills and knowledge in various areas relevant to career advancement.

Success Leadership Seminar

Certificate, Leadership

Participated in the Success Leadership Seminar Certificate program. This seminar provided insights and strategies for effective leadership and personal development.

Entrepreneur Success Program

Certificate, Entrepreneurship

Completed the Entrepreneur Success Program Certificate. This program equipped participants with essential knowledge and skills for entrepreneurial ventures and business success.