Open to opportunities

Robert User

@robertlu76

Message

Result oriented man from east asia with education and experience in the business and IT field.

Malaysia

Message

What I'm looking for

I am looking for a role that fosters team collaboration, encourages innovation, and offers opportunities for professional growth.

I am a results-driven General Manager with over 10 years of experience in retail management, specializing in operations, team leadership, and business growth. My proven ability to optimize processes, drive revenue, and enhance customer satisfaction in fast-paced environments has been a cornerstone of my career. I am adept at strategic planning, financial management, and cross-functional collaboration to achieve organizational goals.

Throughout my career, I have played pivotal roles in driving business growth through strategic data analysis and technology integration. My experience includes championing staff training programs and innovative solutions that enhance productivity and operational efficiency. I am passionate about building high-performing teams and fostering a culture of excellence, which I believe is essential for achieving long-term success.

Experience

Work history, roles, and key accomplishments

Current

Commercial Manager cum General Manager

Current

Ellink Sdn. Bhd.

Oct 2018 - Present (6 years 9 months)

Played a pivotal role in driving business growth through strategic data analysis and technology integration. Championed staff training programs and innovative solutions, resulting in enhanced productivity and operational efficiency.

Data Analysis Staff Training Productivity

System Support Specialist

Shell

Nov 2019 - Jun 2022 (2 years 7 months)

Collaborated with senior System Support to ensure the smooth functioning of servers. Diagnosed and resolved server faults, coordinated hardware replacements with suppliers, conducted system and network audits, and executed weekly system backups.

Network Audits Backup

IT Support Specialist

Xoritech Brunei

Dec 2019 - May 2022 (2 years 5 months)

Maintained server infrastructure to support seamless business operations. Troubleshot server issues to minimize downtime, performed routine maintenance, and ensured reliable data backups to protect critical information.

Troubleshooting Data Backup Performance Improvement

Floor Manager

Boulevard Hypermarket Sdn. Bhd. (Imperial Mall)

Jan 2007 - Aug 2008 (1 year 7 months)

Managed operations for a hypermarket with over 400 employees and more than 10 fashion brands, guiding a team of sales executives to enhance revenue and brand performance. Coordinated daily operations, including staffing, task management, and inventory oversight.

Operations Management Team Leadership Sales Strategy Inventory Management Marketing Campaigns

Branch Manager

Akademi I.T.C Miri Sdn. Bhd.

Jan 2003 - May 2005 (2 years 4 months)

Successfully launched and managed operations of a vocational training center accredited by Malaysia's Ministry of Human Resources (MOHR). Oversaw key aspects of branch establishment, including obtaining local government approvals, setting up facilities, recruiting staff, and implementing student recruitment strategies.

Operations Management Recruitment Financial Management Strategic Planning

Sales and Technical Staff

Vigil Sales and Services Sdn. Bhd.

Jan 1996 - Dec 1997 (1 year 11 months)

Responsible for the sales and servicing of computers, peripherals, and accessories, gaining valuable experience in marketing, sales, troubleshooting, and teamwork. The company promotes diversity and inclusivity by hiring wheelchair-bound individuals as technicians, fostering a supportive work environment while advocating equal opportunities for all employees.

Sales Technical Support Troubleshooting Marketing Customer Service Teamwork