At Beijing Joyme Technology Co., Ltd., I worked in operations and customer solutions, supporting users and streamers in the US region. I answered user questions and helped achieve recharge promotion goals.
I collected community feedback and user needs, then shared suggestions and complaints with relevant departments. I also set tiered reward rules based on recharge amounts and followed up with high-recharge users and streamers.
In customer solutions, I supported users through tickets, email, WhatsApp, and Instagram, and managed the outsourced customer service team. I also worked in the US office from 2022.7 to 2022.9.
