Anson Pang

I’m a results-driven Customer Support Specialist with 7+ years of experience in cross-border e-commerce and payment operations. I focus on PayPal dispute resolution, chargeback management, and global customer communication to protect revenue and strengthen trust.

In my most recent role, I managed PayPal disputes across 700+ accounts, monitored dispute activity, and analyzed refund data to find patterns that reduce repeat issues. I also created email templates and coordinated logistics-related follow-ups to resolve cases faster and improve customer outcomes.

Before that, I supported global customers across e-commerce platforms and worked to improve satisfaction and retention. Earlier, I served as a Customer Service & Logistics Coordinator, managing international logistics and optimizing shipping for 10,000+ orders—balancing speed, accuracy, and a consistent customer experience.

My approach is structured and customer-first: I use SOP & process optimization, collaborate effectively in remote and international settings, and apply data analysis in Excel to support continuous improvement. I’m confident I can bring disciplined operations, clear communication, and measurable dispute/customer metrics to your team.